Reply to "Problems with Saved Listings,Images, Filing Support Case"

auctivamikedAuctiva Customer Support Manager

Hi Peggys_Antiques,

I'm sorry to hear about the difficulties you are experiencing, but I am not aware of any current technical issues that would cause you to be unable to see the content of your listings. I even reviewed the specific saved listing you mentioned and I am able to see a description, images and everything else I would expect to see in a listing.

Given that I am unable to reproduce the behavior you described and cannot attribute this to any known issues, I recommend clearing your browser cache and then restarting your browser, then checking whether you are able to see the content of your saved listings once again thereafter.

If you continue to encounter the same issue thereafter, please contact our Customer Support team from under the “Help” tab within your account and we will be happy to continue troubleshooting this issue with you.

-Mike

3/13/135:47 PM

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