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Reply to "Relisting unchecks UPC "Does Not Apply" and Auctiva customer service is clueless"

Hello nkerio -

I am sorry to hear that you have been experiencing difficulty with relists.

We have done some testing and have not been able to reproduce an issue with UPC data dropping on a relist to eBay when the posting listing contained "Does Not Apply" initially, so it is unclear what may be occurring for you. We do have an issue at this point where the UPC value from a closed listing is not importing properly into Saved Listings when the Import tool is used, however the relists have been posting to eBay with the UPC data, including "Does Not Apply" correctly.

Please also keep in mind that previously eBay did not require this information, so if you are working with older saved listings in your account, there may be instances of older listings where, at the time of creation, the UPC data was not required, but if you were to post to the same category at this point in time, it would be required - so those saved listings would need to have the appropriate UPC information.

If you continue to experience difficulty with your relists, please feel free to file another case or continue with your existing support case letting us know the steps you are taking when relisting and the titles of a few items that have encountered the difficulty you have described so we can look into it further.

- Craig
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