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Reply to "Removing active lists from dormant eBay account"

Hi nsmadinx,

Thanks for contributing to our forum.

Our service is only designed to support one eBay account per Auctiva account and, unfortunately, it is expected that the active listings from your previous eBay account will continue to be displayed on your Active Listings page under these circumstances.

The only way to remove them would be to generate a new token to link your Auctiva account with that previous eBay account again, which would allow ended or removed (if already ended), and then link your Auctiva account with your current eBay account once more.

If you generate a new token to link your Auctiva account with your previous eBay account and find that these items are not removed once ended, please contact our Customer Support team directly from under the “Help” tab on our site and we will look into things further.

Regardless, you should also be able to remove these items from your scrolling gallery by marking them as “hidden”, which you can do by mousing over the “Stores” tab, selecting the “Manage Items” option and using the option available on the ensuing page.

If you mark these items as “hidden” there, they should be removed from your scrolling gallery the next time it refreshes, which it should do automatically about every 2 to 4 hours.

I hope this helps!

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