Reply to "Removing active lists from dormant eBay account"

auctivamikedAuctiva Customer Support Manager

Hi Jamin,

Yes, that is correct.

You will first need to generate a new token to link your Auctiva account with your previous eBay account, and our system should then be able to remove the listings which were posted to that account from your Active Listings page, provided they have ended.

If this does not happen automatically within 4-6 hours of when you generate the new token, please file a support ticket from under the “Help” tab on our site and we will look into the matter further.

Once these items have been removed from your Active Listings page, you will then need to generate another new token to link your Auctiva account back to your current eBay account once again and all should be well.

-Mike

7/28/149:45 AM

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