Hi itsjustme,
I'm sorry to hear about the difficulties you are experiencing. I reviewed the support case you filed on this subject but was unable to fully understand the exact nature of your situation so I am not sure what is causing the behavior you are seeing yet.
As such, I responded to your support case to request some additional information and I will be happy to continue working with you on the issue through that case I'' do my best to help you get to the bottom of this soon.
-Mike