quote:Originally posted by Auctiva Craig:
Apologies that our prior communications did not make clear that Saved Listings were not going to be addressed in the same way that Active Listings were regarding active content, however, please note that our messages regarding the removal of active content did specify Active Listings.
Hmmm, that 'however' sounds like a retraction of the apology. So Auctiva did 'specify Active Listings' (N.B. only), and anything else had to be imagined by your customers/clients, who didn't even really know what 'active content' really meant! That's a cop out. If it was made clear then you would not have made all the sellers have heart attacks when their saved listings suddenly (on editing) would not save or post. And avoid that deluge of support cases filed...