Reply to "Scheduled Maintenance on Tuesday, October 9th (8 AM - 11 AM PDT)???"

auctivamikedAuctiva Customer Support Manager

Hi tiger2u,

Thank you for sharing your concerns with us. We understand this will not be convenient for many of our users and have tried to give everyone as much time as possible to prepare and make arrangements as needed. If it were feasible to conduct this downtime outside of business hours, we would gladly do so.

However, as a global business, it is difficult for us to perform maintenance on the site without having some group of clients that are inconvenienced. Additionally, because of the type of maintenance required, we must coordinate the downtime with some of our IT vendors who dictate when some actions can be taken.

With all our technical staff available during the day we hope to minimize downtime and get the site back up as soon as possible. We appreciate you taking the time to share your thoughts with us and we hope this helps you understand our timing a bit better.

-Mike

10/8/1210:49 AM

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