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Reply to "Scrolling gallery broken, allways goes to listing"

Hi Community,

I pleased to report that we have just made an update to our site which should make it so the new scrolling galleries that are added to your listings from this point on do not exhibit this behavior, but the scrolling galleries that have already been added to your listings will remain unchanged.

For now, in order to correct this issue in any of your listings for which the scrolling galleries still exhibit this issue, you would need to delete the existing scrolling gallery code from the description HTML of each listing using eBay's “Revise your Item” form and then replace it with the scrolling gallery code that is available within your Auctiva account.

You can access this new scrolling gallery code from within your account by mousing over the “Gallery” tab within your account and selecting the “Get HTML” option.

Similar to the new code, the old scrolling gallery code that you would need to remove if you choose to revise your existing listings in this manner begins and ends with HTML tags which look like the following: <!--ASW-->

We are currently looking into the possibility of creating a tool which would help users like yourself update the scrolling galleries in existing active listings, and I will follow up with you again through this thread to make you aware of any developments in that regard which may become available.

If you notice any remaining issues of this nature, please feel free to let us know and we will look into things further. Thanks again for helping to bring this to our attention.

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