Reply to "Scrolling galllery showing old images and not updating"

auctivamikedAuctiva Customer Support Manager

Hi Muges,

Thanks for posting your question here. While the scrolling gallery is set to refresh automatically about every 4 hours which will update item prices and a few other things, we do not currently have anything in place that will recognize when the header/gallery image for a listing has been changed and update the image used in the Auctiva store and scrolling gallery automatically.

However, our customer support team has access to a utility that can be run to update the scrolling gallery images for your active listings upon request. I have just run that command on your account and, as a result, your scrolling gallery images should be updated to match the current header/gallery images used in your listings within the next 4 hours.

If the scrolling gallery images for these items do not get updated as I described, please contact our customer support team by mousing over the "Help" tab within your account and then selecting the "File Support Case" option.

-Mike

4/25/113:47 PM

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