Obviously, during an outage as we have no way whatsoever of knowing IF the issue is being worked on or if auctiva even knows there is an issue.
Also, for those who can log in during an outage it would be helpful to have that on the NEWS area so we can check there and KNOW the issue is acknowledged and being worked on...OR even at the log in page or something put up.
Last resort...even update on facebook for the people who have learned to go there when there is a problem.
I do know during past outages this has been a big problem. I seem to recall being told on forums (or possibly a suggestion on forums) that either these were or are going to be on separate servers (may not be correct term) but I remember separate something in there. OR that the issue would be fixed so we could get support during an outage.
I do know this has been a problem in the past and continues to be one as none of us can get support if there is outage.
In quite a few posts we were told auctiva staff that communication would be worked on during an outage. Here is at least one post from August 2011 from Auctiva Tony. I can put link if others want it, but it was a pretty heated discussion and awhile back but did ask MANY, MANY times by many of us where to go in case of an outage.
quote:
We agree that we could have communicated better than we did in this instance, and will work to make that better in the future.
Once the storm dies from an outage, people quit asking...but how do we access support during an outage??? then next outage it is resurrected.
Yes, this outage is OVER, but it will happen again, as all systems have issues...I think most of us understand outages, problem is we do not understand why we can't access HELP and there is no acknowledgement that there is a problem by Auctiva and NO updates on whether problem is expected to be 2 hours or 2 days, so we can't really re-plan our day.
Thanks