Reply to "sold listings automatically relisted in error"

Hi 3-bs & Ashleycat,

Thanks for helping to bring this to our attention.

As you have noticed, we are currently seeing some instances in which items that have been configured to automatically relist when they have not sold are incorrectly relisting once they have sold, and our technical team is currently working to address the issue as soon as possible.

I cannot provide a specific estimate of when the issue will be addressed at the moment, but will follow up with you again through this thread (and the cases you have filed) as soon as the issue has been resolved or any related information becomes available

The issue does appear to be related to the use of Auto Relist profiles so, if you anticipate that any more items will be ending soon with sales, you may be able to prevent them from automatically relisting in error by removing the Auto Relist profiles from them using the “Stop Auto Relist” option on your Active Listings page within Auctiva.

We apologize for the difficulties. I hope to have some good news for you soon.

-Mike
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