First of all, these boards were never meant to be official Auctiva Support boards. If you will read the top of the beginning of these boards, you will see that. Auctiva has always told us to file an official support request if we have something that can't be solved coming here. Auctiva Support does answer questions here but it is mostly for users helping users.
I think once you wean yourself off using the Data Card, you will find this program is really OK. I've been using it since July and I would NEVER go back to using the Data Card. I haven't opened a Data Card in months.