Yes, that is what beta testing is all about! Finding the problems, working them out, fixing them. Perhaps next time Auctiva offers beta testing on software you should consider participating.
I ran dual programs for about 3 months so I could use the old program while beta testing the new one. When the new one worked to my satisfaction, I dropped using and updating the old one.
I will say that EVERY problem/bug I found in the beta program was addressed and fixed by Auctiva.
I realize that changing over to this program from the old clunky Manager program was probably a big SHOCK to those users who were unaware of it but you did have your chance to participate in the beta testing and to voice your opinions of the program at that time, which I guess you all chose not to do.