I am so much... So angry... So Sad... So Helpless and So Aggravated...
I sign up for eBay. I subscribe to Auctiva, Hammer Tap, Market Research, Turbo Lister, SellaThon, Sellpower, Selling Manager Pro and an eBay store. I take a week off of work to get this things going. I spend uptine dollars and list 33 auctions, completely set up my store to look like my site. About 70 hours worth of working includung all the learning.
Then it hits. BAMMMMMMMMMMMM.. Bommmmmmmmmmmmmmmm.. Whackkkkkkkkkkkk
All money lost.... all time lost... I am SUSPENDED. NO warning! NO Reason!.
WTF??? I get an email from the famous Safe Harbor stating: We regret to inform you that your eBay account has been suspended because it violates the site policy outlined in the User Agreement:
eBay's services are not available to members who are currently suspended.
Our records indicate that your account is associated with the following suspended account: jeff1089XXXX
Ok... I do slightly remember joining eBay many years ago under that name. Matter of fact it was 2001... yes 2001. 5 years ago and I did 2 transactions with that account. That’s it.
Do not remember any trouble though. Must be an error.
Ok... no biggie. I will just email them.
3 DAYS LATER...After they strip my accounts of everything I built.. Including feedbacks left, and any orders I did not mark "shipped".
Now I have many people that are angry and thinking I am a scammer and want to know what is going on. (BTW. I had a 100% positive feedback of 15 and was working hard to keep it that way).
3 More days later the famous Safe Harbor emails me back stating that all monies are due. So I do the right thing and pay them immediately.
3 days later I get an email from eBay: “Thank you for writing to eBay concerning the suspension you have received. My name is XXXXX and I would like to explain this information a little further regarding your suspension appeal.
Our records indicate that either you were allowing the previously suspended user to access our site through your account or you, yourself, owned the previously suspended account.
Your account was suspended from eBay due to the violation of our site policy stated below:
<Linked to a Previously Suspended User>
The linked account must be resolved before we can consider your account
for reinstatement.
Linked Suspended Account: 42ocXXXX
42ocXXXX I think??? Who the heck is that I think? I advanced search it. It is some person from my state who buys bikes from CA. Not me.. Great… it is a case of mistaken identity. I can fix this fast…
So I email them back:
“Hi XXXX,
This is starting to make some sense. This is mistaken identity. In the email below you state that I am linked to 42ocXXXX. I am positive that this is not me. This person sold bikes. I never ever sold bikes.
Please check and advise.
Jeff.”
Great I think… the next email from eBay will be an apology and I am back in.
NOT!!!!
They now tell me:
“Hello Jeff,
Thank you for taking the time to write back to eBay regarding the suspension of your account. My name is XXXaDifferntPerson and I am happy to assist you.
I have reviewed your case and found that your account was actually suspended from eBay due to your association with the previously
suspended users, rebecca-royXXXX.com and jeffXXXX, for NonPayment.
Your account was found to have the same or similar contact information as the accounts that you were found to be associated with. Due to privacy concerns, we cannot give out the actual address, phone number, name, etc. that was found to be the same or similar.
In order for this account to be considered for reinstatement, all issues must first be addressed with the <rebecca-royXXXX.com and jeffXXXX> accounts by contacting us from the eBay registered email address of the previously suspended accounts to address the unresolved issue. Please understand that this suspension extends to all members of the same household and to any associates of the suspended user due to the nature of the policy violation.
2 NEW DIFFERENT PEOPLE!?!?!?. WTF…
I have no clue who these people are. How the hell am I going to log into their accounts and fix their problems? It is freaking impossible.
This is such bull. I did nothing wrong and no one can help. If your name is Jim James be careful…. If James Jim does something wrong then you get suspended.
How can this happen in a land that was built on free enterprise? Is eBay bigger than the law? Bigger than the government? Bigger than McDonald’s or Coke… I am afraid so… They make so much money so fast that a few thousand people means ziltch.
I did nothing wrong but reside in Rhode Island and be born with the name Jeff Roy.
I was a model eBayer who worked very hard giving the best service, price and customer service.
Anyone else experience this crap???
Jeff Roy
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