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Reply to "Two problem buyer issues - please advise"

Thanks for your quick and helpful responses, I really appreciate it. I have a couple follow up questions.

In the case of buyer #1, if they never respond to my address confirmation requests, at what point (or after how long?) do I a) send the item anyway, with insurance and tracking, and hope for the best, or b) refund their money. As I said, there was a name and address given on where to send the item, but it didn't match that on the buyer's Paypal account name/address, and this transaction was marked "ineligible" for seller's protection and also had an unverified/unconfirmed address.

Regarding buyer #2, someone suggested that I agree to the mutual withdrawal to preserve goodwill, but request the buyer cover my lost listing fees ($2) via Paypal. Is this a viable option or does it violate some obscure eBay rule? I really want to avoid the whole unpaid item dispute/negative feedback issue if possible.

Thanks again...
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