Reply to "Two problem buyer issues - please advise"

quote:
P.S. mutual withdrawal means you lose all the fees and the buyer walks away clean

Not quite true. Seller would get their fees back when both agree to a mutual withdrawal from the transaction.

from eBay:

quote:

*Mutual agreement indication. If the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.

*If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.

However, I generally wouldn't advise that sellers offer a mutual UNLESS the transaction was screwed up by the seller. I have been burned before by a buyer who offered the mutual, then rejected it. The dispute closed immediately, I was out my FVF, and the buyer didn't get a strike.

1/9/089:09 PM

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