Mine has stopped working since I got a windows 8 computer( they really are hard work) sorry I can't help you, but Auctiva have offered me no help, even though I have filed 3 support cases, no response.I can't put ebay pictures on using my old computer either now. They upload to the server, but that is it, it does not take me back to the listing page, so I can't add them in the Add Image box, but I am still using my download limit, the pictures are somewhere in Auctiva, just not going onto my listings. I am paying to do 15 listings a month, and need to sell stuff fast. Thinking of just switching back to doing it on Ebay, will cost more for pictures, but it's costing me time clearing the house, which I am fast running out of.