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Reply to "Very Slow"

Hi Community,

I am still not aware of any technical issues on our side of things that would explain why the Auctiva site has been slower than usual and/or timing out as described, but we have looked into a few similar reports recently (primarily from users in the Northwest US) which we have been able to attribute to user end ISP related issues.

At this point, we will have to look continue looking into each report individually so, if you are still encountering this behavior, please contact our Customer Support team directly from the “Help” tab on our site and we will do our best to help you out.

Also, if listings you have submitted through Auctiva have not shown up on eBay, the first thing I recommend is checking whether these listings were rejected by eBay by clicking the red number in the “Notifications” section along the top of any page within your accounts.

If an item you have tried to post was blocked by eBay, you should be able to view the exact error messages they returned on that page, which should explain exactly why the listing was rejected and at least suggest what you may need to do differently to get the item posted successfully.

On the other hand, it can sometimes take up to 24 hours for new listings to show up in all the appropriate eBay search results pages so perhaps the items in question did post successfully but need some additional time to be indexed. Additional information on this topic can be found on the following page of eBay's Help index:

http://pages.ebay.com/help/sell/find_listing.html

-Mike
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