Hi Community,
I'm sorry to hear that so many of you are experiencing unusual slowness while on our site.
Are all of you using Verizon internet services? We have received a number of reports of this nature in recent days specifically from Verizon users so there appears to be a connectivity issue that is preventing Verizon users (at least in certain locations) from being able to establish a strong connection to our site.
We have been collecting information from the users who have reported these difficulties and our technical team is working to determine what may be causing this to happen, but we have not been able to find anything amiss on our end that would explain this to this point.
If you continue to encounter difficulties of this nature, please contact our Customer Support team directly from under the “Help” tab within your account and we will work with you to get the appropriate information to our technical team to aid the investigation.
Also, provided you are indeed using Verizon internet services, I recommend contacting their Customer Support team as well to make them aware of the difficulties you are experiencing connecting to our site. Ultimately, this may very well need to be addressed from their end.
-Mike