Reply to "Very Slow"

auctivamikedAuctiva Customer Support Manager

Hi Community,

We have since been able to identify that the slowdown which is likely responsible for these performance issues is occurring at the routers located at 130.81.151.245 and 130.81.151.249 on the connection path between certain Verizon users and our site, which are located in the Dallas and Los Angeles areas respectively.

These routers are owned by Verizon so, if you are indeed a Verizon user who is encountering slowness and/or timeouts while using our site, please contact their Customer Support team and make them aware of this, and hopefully they will be able to resolve the problem soon.

We are looking into reporting the issues with these routers to Verizon as well but, given that we do not have a business relationship with them, our report is not likely to carry as much weight as reports from their customers who are impacted.

-Mike

2/7/1410:20 AM

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