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What do I do? I need FAST advice please...

Hi, please read my auction, sold the other day..then I received an email from the buyer, I am not sure what to do...auction states no refunds..and I was unaware of any 911 stuff...I did not hide anything..I just did not know about it..what would you do?

VERIZON MOTOROLA "STARTAC" MODEL 7868- FLIP CELL PHONE (ST7868)

THIS IS IN VERY NICE CONDITION AND WAS USED BY MY FATHER, WHO DIDN'T USE IT MUCH. I REALLY WANT TO SAY IT'S CLOSE TO NEW CONDITION. I SEE NO SURFACES SCRATCHES. BATTERY SEEMS TO HOLD A GOOD CHARGE.

CLEAN & SHINY INSIDE & OUT.

COMES WITH A WALL CHARGER.

NEW BELT CLIP (STILL IN PACKAGE).

THIS IS AN "AS IS" AUCTION NO REFUNDS!

IT IS YOUR RESPONSIBILITY TO MAKE SURE THIS WORKS IN YOUR AREA.

NO REFUNDS! IF IT DOES NOT.....THANKS!


Additional Information about Motorola StarTAC 7868
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Product Description
The StarTAC ST7868 digital wireless phone keeps you connected and informed with a microbrowser that offers Internet access and advanced telephone services. The ST7868 phone operates in both digital and analog modes to help increase service coverage. Plus, with the purchase of optional Starfish TrueSync software you can download and synchronize names and numbers with external software devices and PCs.


Details
Display Lines: 4
Phone Book Capacity: 99
Vibrating Alert: Yes
Phone Design: Folder type phone



Data
Data / Fax Capability: Yes
Internet Browser: Yes
Short Messaging Service: Yes



Battery
Battery: Rechargeable
Talk Time: Up to 225 min


FROM BUYER:
I recieved the phone today and tried to activate it. Verizon told me that due to the phone not being 911 compatible that the phone could not be activated in any area. I went back and looked and I did not see where you might have said that the phone was not 911 compliant. The phone is completely usless. Are you willing to do anything about this?
Some People Dream of Success While Others Wake Up and Work Hard At It! - unknown
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