A well intentioned seller on feebay starts with personalised communications and feedback. But as sales take off they are forced to move back with automated messages and feedback to get the items into the post quickly.
Sooner or later staff are employed and the originator gradually moves further from the customer contact and when big enough the personal touch dissapears altogether as numerous employees are just there for a salary, not bothered whether they are working for a, b, or c.
But back to feebay as it is now, we (the users) wish for a more professional service, but too late the shareholders take a tight grip on development and services via the accountants and all end users (buyers and sellers) suffer. Feebay community court being the latest victim while they tweak store visibilty.
The only difference between small non-professional and large non-professional is that the former are unlikely to become the latter in most fields.
That's my cynical soapbox statement for today...
