Skip to main content

Reply to "Worried about eBay's upcoming Active Content Policy? Here's how we can help you..."

Hi abridav,

You can use eBay's active content test tool (located just above your eBay item description) to see which listings, and which part of your listing's item description contains active content.

If you have older versions of the Auctiva Scrolling Gallery or Sellathon Counter in your listings we will automatically remove those old tools and replace them with the active content-free version(if the listing is eligible for revision). If you'd like to receive these auto Scrolling Gallery and View Counter upgrades, just ensure you have an active token with us. Please note: we have millions of listings to process so this will take some time to complete. Although I do not have an exact completion date, you will receive an Auctiva Account Message letting you know it has completed, where you'll be able to verify the results of the update.

If you do not want to wait for the auto-upgrades you can End, and then Edit & Relist the listing from Auctiva, which will ensure the listing gets the new active content-free Scrolling Gallery and View Counter. If the Auctiva listing template you are using contains active content, you can remove it from the listing when you're using the Auctiva "Edit and Relist" tool(the new active content-free templates will be available sometime in April).

Please let me know if that answered your question, or if you have any other questions/concerns.

Sincerely,
Natasha
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×