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Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

bethofvt ·
I have looked everywhere and can not find a thing about the upcoming Ebay switch from Paypal to Managed Payements. Is there anything I need to do different in listing on Auctiva? I know my listings now show payments going to Paypal with my email address, will I be putting something different in that entry now?
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello Bethofvt, If you are enrolled in Managed Payments on eBay, you may need to generate a new token in your Auctiva account for it to register this correctly, so if you haven't already done so, please generate a new token once you are set up within eBay. After you have done this you will see a slight change to the listing creation page in your Auctiva account in the Checkout Options area of the lister. This area will show that you have managed payment enabled and when you open it there is...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello again, it sounds like you are not fully enrolled in Managed Payments yet on the eBay side as there is definitely a change on the listing creation page of your Auctiva account after you are enrolled on eBay and have generated a new token. The listing creation page of your Auctiva account will appear differently in the Checkout Options area where it will show that Managed Payments has been enabled. When you expand that area of the lister you will see a checkbox (which is checked and...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello tomas - If you are not seeing a difference on the listing creation page that shows Managed Payments enabled in the Checkout Options area then it sounds like you still need to generate a new token in your account so that the Managed Payments data from eBay is reflected there. Note that this change will only show once you have generated a new token after you are fully enrolled in Managed Payments on eBay. To generate a new token after logging in to your Auctiva account, select 'eBay'...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

tomas ·
I renewed my token and after waiting a couple of hours the Checkout area still offers only PayPal options; no Managed Payment checkbox. Tried to make a new Checkout Profile and that only offers PayPal also. My listings on Ebay all say "Accepted forms of payment shown at checkout" so Ebay is changing payment methods on their end. I would like to be able to show what payment options are available on my Activa listing to a potential buyer so they don't have to go to Ebay's checkout to see...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

tomas ·
Same question. I was switched to Managed Payments yesterday and when I get to Checkout Options on Auctive I see the same PayPal info that has always been there; no Payment Managed by Ebay checkbox. Do I need to make changes to my checkout Profile?
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello, You are most welcome. If you encounter further difficulty within your account or with posting listings, please don't hesitate to file a support case so our agents can review your account directly. - Craig
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

tomas ·
Could not list an item on Ebay this morning; said to renew my token. So I re-renewed my token and everything seems to work correctly now. Guess it didn't take the first time??? Thanks for your help and explanations.
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