Tagged With "Find out how to use Auctiva"
Topic
Closed Auction Style converted to Fixed Price failed to post
Yesterday I converted 54 Auction style listings to Fixed Price. I noticed that when they were in the scheduled listings folder (prior to them posting) they still showed as auction style even though the system accepted 30 day duration. Auctiva accepted the 30 day duration because when I was scheduling I converted them to fixed. All 54 failed. Anybody else or is it just me?
Topic
Closed Auctions
I am not able to see any of my closed auction listings after 2/28/06. They are all listed from Auctiva. Thanks George
Topic
closed auctions
This is probably a dumb question BUT, whenever I have an auction end on Ebay and there were bids, what category does that listing end up in on Auctiva? I cannot find it under closed listings or saved listings. It just disappears.In other words, I cannot relist it because the listing is gone. I have many listings that did not sell but I cannot relist them because I CAN'T FIND THEM! Any help would be appreciated.
Topic
closed auctions not showing up
I have 100's of auctions that closed sat-monday and only some are showing up in closed. I use the filter for 'unsold' , check them off and hit relist. now cannot do that. I've cleared cookies/history, everything. I called auctiva they 'reloaded' my closed listings. still not showing up . help! I've had to go find the saved listings one at a time to relist.. getting the unsold list from ebay. what to do?
Topic
Closed Auctions Suggestion
I really need to get rid of all of those closed auctions with Auctiva...huge amount. I know, I know, I should've been keeping up with this daily...but I haven't. It would be great if you could implement a delete all on each page. That way I don't have to check each and everyone individually. Example: In email programs....where it states all, client checks agree and then voila, done. Thanks, Donna
Topic
Closed item problems,relisting issues,changes coming?
I use blackthorne also but would like to downgrade it to the cheaper monthly fee and use auctiva to do all my relisting but running into a few problems 1. Everytime I delete the closed items I dont need then show back up later on,sometimes items show up from weeks ago or months ago. I had just 12 items in there a little while ago(ones I was going to try relisting on) now when I go in a couple of hours later there are 30 or so again,3rd time I have deleted them but they keep coming back 2.
Topic
Closed Listing
It has now been 24 hours since I ended a listing on eBay, but it is still showing as Active in Auctiva. What has been the experience of others on ended listings? I don't guess it is no big deal, but if I want to re-list from Auctiva it makes it a little awkward to do so.
Topic
Closed listing in active file-can't purchase insurance Emergency
I asked this question last night--similar anyway, no response. I want to purchase insurance for an item, but it hasn't shown up on my transactions page. It was paid on 2/12. Looked this morning, and the listing is still in my active file (through Auctiva)! What's up with that Auctiva? I wanted to give you some business for all you've done for your customers, but it looks like I'll have to purchase insurance throught the post office. I need to ship this morning, so if I don't get an answer...
Topic
closed listing not coming across
hi since the 14th april i have had no closed unsold items imort to my closed file in my auctiva acount sold ones seam to come across is there a way i could pull them across form a certain date as i want to send them to the ecommerce storee i have set up ( they were coming across ok on the 13th up untill 23.59 UK time then stoped when it got to 00:00 i now have 250 listing i need to get accross some how ) any ideas would be greatfull many thanks phil ps the ebay token seams to be vaild
Topic
Closed Listings
I can't get my ebay ended items to move to my Auctiva closed listings. Can anyone HELP?? Thanks Suzy
Topic
Closed Listings - Can't view
When I click on 'Closed Listings' on the Auctiva Listings page I get the following answer: 'An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.' Can anyone help? Yes I do have closed listings.
Topic
Closed listings delayed in showing up in Auctiva
Closed listings are not showing up in the Closed listing pages even after some time has passed.
Topic
Closed Listings How long are they saved in there?
In my closed listings. It often confuses me to see duplicates unless I delete. Will deleting duplicate closed listings be my only way of not seeing so many duplicates in my Closed Listings?Will that ever change, where Auctiva will automatically delete OLD closed listings? Say for example after 30 days or if we relist that would delete the old listing out and would not show so many duplicates? Thanks, Debra
Topic
CLOSED Listings - improvements needed to be useful
Closed listings is a great - fairly new option. Here is some suggestions for improving it so that it is useful to us sellers. #1 - be able to schedule the relist --- currently the only option is relist now. I can do that directly on ebay if I wanted so it's not a benefit to me UNLESS I can schedule them. I like to schedule my relist all for the same day. That way I know that anything that closed on that day is a relist and won't qualify for credit if sold. I schedule all my relist for one...
Topic
Closed listings in store
Why does the Auctiva store show closed listings? Some are from Feb 26th? No time to look further. Is it possible to reroute the "Click here to browse all my Ebay items" to Ebay until this area is improved? That way customers could actually see the items we have for sale. When you go there now there are also closed items and items with "no picture available". Thanks rlw
Topic
Closed listings issues continue
Not all ended listings on eBay are being updated to the closed listings on Auctiva or are being updated with a huge delay. Some may come over and others don't.....and the funny thing is they all ended the same time. This is causing issues relisting. We are in the final hours of a listing promotion.
Topic
closed listings not showing up for import
Hi, I allowed all my ebay store listings to "close" so I could relist thru Auctiva. I have several categories so it was going to be easier for me to find and relist items from one category at a time. This worked for the first category I tried out. Now I can't get any more listings to show up to be imported for revising/relisting. I have over 200 listings remaining to relist in my store. Thank you for any help.
Topic
Closed Listings purpose....???
Hmm... Maybe I'm not understanding something here... I create my listings with Auctiva... They then become Saved Listings or Scheduled Listings... Then they go to Active Listings...and finally to Closed Listings. What I'm wondering is what would be the purpose of Importing Saved Listings that I used Auctiva to post? I mean, wouldn't I just end up with 2 of each listing at that point then? One that I Saved/Scheduled...and one that is now closed... What's the whole purpose of having a Closed...
Topic
closed (unsold) ebay listings not showing in closed listings
I have auctions that close without a sale on ebay but do not show up under auctiva closed listings filter - how can I relist them?
Topic
Closing a classic account
I am tring to find the link to close my classic account I already colsed my regular auctiva account and your system is still emailing my buyers the tocken and everything else has been erased so this is the last thing I can't find to stop your system from getting involved . can you please provide the link to close the classic account and any info if i need to do something else to stop your emails I stopped using this service months ago and want to just leave HELP PLEASE.
Topic
Closing Account Question
I have to close my auctiva account to keep up with my ebay fees. Question is ::: What will happen to my existing listings on ebay that were listed through auctivia? Thank you in advance
Topic
Clothing Condition changed by eBay
I just relisted an item through ebay. Clothing now offers new, new with tags, or pre-owned. Auctiva is not showing that change. ebay also updated item specific options for jeans, these changes are also not showing up in auctiva. Does anyone know anything about these changes and/or when Auctiva will be offering the correct choices? Kim
Topic
Clothing Item Specifics
Hello. All men's and women's clothing categories are only showing the Brand field in custom item specifics when there are usually more fields to fill out. Is this on auctiva or an ebay issue? Would appreciate any advice or ETA on this being resolved. Thanks
Topic
clothing "template" to match ebay new format
Ebay has somewhat changed their clothing listings to allow to enter COLOR (along with size / type) ect. Auctiva does not give this option, so where is some incompatibility when a listing created here transfers to ebay. Is there a way to remedy this ???? thanks - kim
Topic
"CNET Reviewer Names Auctiva His Top Pick"
You can read "CNET Reviewer Names Auctiva His Top Pick" here . Reply to this message to discuss it.
Topic
Code and scrolling gallery
When I make ads, I prefer to use an offline tool, Kompozer because I am stuck with dial-up internet service. I have copied and pasted the scrolling gallery html code into my "template." When I upload to eBay and click preview, everyhting seems to be fine. When I check back later, sometimes the scrolling gallery is there, sometimes it is not. Is there an easier way to be doing this? Will Auctiva automatically add scrolling gallery to my ads if I do not put the code in? Any other suggestions?
Topic
code numbers in listing showing different on iphone than preview or pc
I KNOW this has been addressed somewhere...but can't locate it...so here I go. I have quite a few items listed that I happened to check. In preview they look great. In ebay on PC they are fine....but when I view them on iphone the numbers at bottom are showing up in blue. This is happening on quite a few of my listings. I specifically remember me addressing and thought auctiva responded this but can't locate thread. Auctiva can you refresh my memory on how I can fix this...when people click...
Topic
Colleens_Dreams
Hi -- I'm looking for ways to get more traffic to my store. I've just begun using Auctiva and would love it if any experienced folks out there would take a look at my website and give me some feedback! ANY observation would be helpful! THANKS!!! Julie
Topic
color of type in Seller Details
Hello, I set up my Sellers Detail. Shipping, Terms, About Us etc. I selected Black type for all the sections. When select a template for example the "Little Angels" The color of the type in the Details is "brown" which is fine, that is the color that the template suggests. My question is that some of the type is "brown" and some stayed "black". It should all be brown. When I selected my type color when I set up my Seller Details, they were all highlight together, and I selected a default...
Topic
Colors of border
Hello, How do I change the color of the border on Auctiva image hosting? Can I turn it off? If change the color will the 'click here for supersize color' also change. Thanks
Topic
Colour scheme
Hi, I'm a little disappointed. Just signed up to Auctiva and linked to my ebay items. I love the scrolling window. I then found out that the colour scheme can be changed, which I did - love it even more now!!! However, I am told by the (very quick response) help centre that it wont update to the new colours on my already imported ebay listings. This is a real drag, is there any way the import can be done again using the new colours, or do I have to wait 90 days for the items to end? Any help...
Topic
Colour Scheme
Hi guys, probably a simple solution but I can't work it out. In my listings the scrolling window is blue which I chose before but I have since reverted back to a red colour scheme but all new listings are still being accompanied by a blue window. Do I have to most an item through Auctiva for it to become the 'default' colour? Cheers!
Topic
Combined shipping discount
I set my s/h discounts in eBay... I checked "use eBay discounts" in Auctiva then posted... none of my listings (originally) showed "(discount available)". Might this be a problem because eBay allows discount "Profiles" (I set up 2 of them) and Auctiva doesn't know which one to use? Auctiva has no options in this regard.
Topic
Combined shipping info wrong.
I listed my 1st auctions via auctiva today. When I went to look at them on ebay, it put that I'd ship additional items for $4 each...my info states $2! I have checked 3 times to make sure I wasn't missing anything. Has this ever happened to anyone? How do I change it?
Topic
combined shipping insurance
how is this done with auctiva shipping insurance? I don't see how to combine multiple shipments. thanks for any info you might have!!
Topic
Combining multiple sales
I have buyers who often purchased more than one item from me. When that happened, I used to send them a combined shipping invoice and they would pay once. Now it seems, they purchase one item and are immediately routed to Paypal. I end up refunding shipping overpayment on Paypal I don't use eBay's checkout and am wondering if I should. Would that interfere with my Auctiva Checkout Profile?
Topic
Combining purchases on one invoice
I have disabled Auctiva's checkout and still can not combine items onto one invoice. Is there anyone out there who can do it? I told Ebay I disabled checkout with Auctiva so it has to be an Ebay issue but they still say it is not them (Ebay). If you do combine items on one invoice let me know how?
Topic
combining shipping
Hope someone can help me figure out why my shipping won't properly combine. I have combined shipping set in ebay, set to combine weights, have use eBay prefs in the listings but multiple items keep combining and only charging shipping for one item. I have email CS for 5th time w/ no response. Ebay CS was no help since listings are thru Auctiva ..EB says Auctiva problem....meanwhile I am eating the excess shipping on the once that pay instantly. and, yes, I am new, but I need help, please?
Topic
Combining two Auctiva / eBay accounts into one?
With the new eBay fee changes, it's makes more sense for me to list under one eBay id (one stores fee) rather than multiple. Is it possible for me to export listing created under one Auctiva id and import them into my second Auctiva account?
Topic
Come and see our Yard Fard Items.
I've met a group on the Auction Listing Discussion threads. It's call The Yard Fard Thread and we have contests every month. Today we just started one and everything starts at $4.44. Check us out. Just type in YFD in the search. SEEEEEEE YAAAAAAAAA
Topic
COME ON!!!
Let me get this straight. Nearly EVERY Auctiva auction is missing photos...which could be millions of photos...and NO ONE from Auctiva has hopped on this Forum in nearly a day to let us know what's going on?? NO message on the Home Page?? I understand problems happen...it's the whole lack of communication that's the most irritating!! I've got auctions for the UK ending in 4 hours!!! I am sooooooooooooooo screwed!!!!
Topic
Come on..Saturdays now??
After being frustrated for weeks listing on a Sunday..I thought I would take a week off..be clever and list on Saturday.Nope."Server Application Unavailable".My Gawd..will Auctiva ever work on a weekend??..I know..I know.."list on a weekday"..but I have a job..and after 12 hours a day I don't have the time or the energy.Could someone "up there" please inform us is this the norm or will things ever change? Cause I'll find something else..spend the extra time..if I know it will work.Any ...
Topic
Come take a peek at some great Juicy Couture,Prada and much more
Many new items listed while everyone was complaining about the fee increases/feedback changes. I plan on getting as much listed b4 the changes happen...to see what I can move! Thanks to Auctiva I have at least 20 items scheduled! so come take a peek! http://www.stores.ebay.com/gitasan
Topic
coming over from E Bay
Hi there I am thinking joining auctiva. I understand that once signed up it will sweep all my listings over, but what I ned to know is - can I then make all my boring listings from E Bay format into nice ones using Auctiva tools or do I have to wait for them to finish before relisting using new templates? Thanks for any answers in advance
Topic Featured
Comments welcome
Welcome to the Auctiva Education forum. We've added an Education tab on our site, which hosts how-to articles covering best-practice techniques for using eBay and other online auction and e-commerce platforms; exclusive "from the trenches" editorials by renowned eBay experts; and analysis of e-commerce news, trends and events. Use this forum to send Auctiva editors topics you’d like to see us cover, and suggestions to improve the Education tab or our Online Seller newsletter.
Topic Featured
Comments Welcome
Welcome to the Auctiva Education forum. In the next few weeks we'll be adding an Education tab on our site, which will host how-to articles covering best-practice techniques for using eBay and other online auction and e-commerce platforms; exclusive "from the trenches" editorials by renowned eBay experts; and analysis of e-commerce news, trends and events. Use this forum to discuss individual articles, of which each will have its own thread for comments.
Topic
COMMUNICATION PLEASE :)
Hello! I'm a new user and while I'm completely impressed with your offered services, I'm a bit disappointed with your communication to the community. When Auctiva first learns there are problems/issues with the functionality of their site, servers, etc. (and resolution will take some time), they should communicate these problems/issues to their fellow members. This would lessen the amount of not just frustration, but postings in the forum. Knowledge is power and communication is vital for...
Topic
Community Form Out this a.m.
Hi- quick question, did anyone else notice that the community forums were out this morning for a few hours? Tried several browsers, and have a friend in another state try and she had same experience. I did look on Auctiva facebook to see if announcement there, but could not find one. This may not be where this should be posted but was best I could locate.
Topic
Community:Two newbie questions!
1. Can you only be logged onto Auctiva Community with one browser at a time? I ask because I like to have one open for working with images, and drag and drop likes/uses IE, but I like to read here and do other stuff with FF. 2. IF the answer to #1 is you can be logged onto the Community with two browswers at one time, what would prevent me from logging in here using FF? TIA
Topic
Compatibility issues uploading with Firefox?
I have been having issues uploading images using the Auctiva Uploader on Firefox (latest 3.5.2). When I open the uploader page, it doesn't finish loading all the way (yet the page is finished loading) and I can't add images. When I switch over to Safari, I am able to upload without any issues. Is anyone else having issues uploading with Firefox? I'm wondering if it's an incompatibility between Firefox and/or Auctiva and Java. Any suggestions would be totally helpful. Safari isn't my browser...