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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
I had the same problem so I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. I'm thinking this may only be a temporary measure but its far less complicated for me. When I have more time I may opt in and set it up but for now I prefer the Auctiva policies.
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Re: Please add business policies on eBay and sync with Auctiva

Special4me2 ·
I am having the same problem. I cant even save my listings let alone post any auctions. I want a step by step easy solution without changing any of my computers settings. Ex. pop up blocker etc....I'm going to currently go through Ebay to sale my items....
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Re: Please add business policies on eBay and sync with Auctiva

rolliebenson ·
I am so glad I found this post. I have been struggling all week end and waiting on a response from Auctiva Customer Services. What a waste of time at this time of year. If I get a reply I will post it.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Community! Apologies for any difficulty or confusion this situation may have created. Please be aware that we updated the site as noted here so that if you have opted in to Business Policies on eBay the listing creation page in your Auctiva account will shift to utilize those policies (which essentially replace your Auctiva profiles). Note this only affects accounts that have opted in to Business Policies in the related eBay accounts. As for ensuring that your policies are updated, you...
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Re: Please add business policies on eBay and sync with Auctiva

catiel56 ·
Thank you Craig. Do you know if we can opt out indefinitely or will eBay make this compulsory at some point in time. It's SO much easier opting out.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Catiel56 - Currently eBay has this set as noted, you can opt in or opt out again if you decide not to use Business Policies. Unfortunately, we are unrelated to eBay and so have no means to say what eBay may or may not decide to make mandatory in the future. While they do strongly suggest that users make use of business policies, it has not been stated whether or not eBay will require listings to use these policies in the future. If you are opted in at this time, eBay provides warnings...
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Re: Please add business policies on eBay and sync with Auctiva

TacoLaco ·
Thanks every one for your help. Per above, I went into ebay and opted out of business policies and am now using my Auctiva master profile as always. Back in business. Thank goodness!
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Re: No Ebay motors category?

bajacustoms ·
How come it won't let me change a saved listing to a ebay motor listing?
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Re: Any other cycling fans here?

wahm922 ·
Opps, sorry but to answer the OP - no we don't watch the bike races unless motor cross counts
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Re: A Message from Bill Cobb: Resetting the Balance of the eBay Marketplace

wayoutwest ·
pulled up belguim announcement, new fees for them: tranlation text from http://www2.ebay.com/aw/befr/200607.shtml#2006-07-20074105 Store Insertion Fees Price Current expenses (per month) New expenses (per month) EURO 0.01 - 5.00 EURO 0.01 EURO 0.05 EURO 5.01 - 50.00 EURO 0.01 EURO 0.10 EURO 50.01 - 500.00 EURO 0.01 EURO 0.15 More EURO 500.00 EURO 0.01 EURO 0.20 Commission on the final price for Store Items Current expenses: Final price New expenses EURO 0.01 - 50.00 5.00% of the final price...
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Re: POLL: the final step before ninth_wave reveals all!

tazfrompa ·
back from shopping. Bought all kinds of CRAP I did not need but fell better! Actually picked those drinking terms up from a fellow from South Wales that was here a few months ago that I met in my local hangout. A friend of mine owns a biker bar a few blocks from me. I will have to post a pic of the tap system he has on here sometime for y'all to see. It is a Harley motor converted over to a 4 tap system. Pretty cool looking. Anyway my area has a big railroading background and we get tourists...
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
eBay Shipping policies do not update properly on Auctiva forms, I know how to use Policies and how to make the settings exactly right, but Auctiva shows wrong eBay Policies in drop downs. Tried numerous times to reset the policies on eBay and also updated them on Auctiva, sorry they just plain do not work correctly. You need to hire better techs that can fix this problem.
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Re: Please add business policies on eBay and sync with Auctiva

Cam ·
Also typing in drop down forms and fill in spaces is delayed, have to wait for what you type to show up. I have brand new computer and comcast high speed, everything else on whole computer uses and several different browsers work perfectly. The only place typing is off the charts is Auctiva, I was hoping a update from Auctiva was coming but so far nothing. You need to try using your own site to list items than you will see sadly it does not work!
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Cam, There is a known issue at this time regarding some types of shipping policies importing correctly from eBay into Auctiva accounts which our engineers are aware of and are seeking a solution. Generally shipping policies are importing, but there are some types which encounter issues. We are not aware of issues which would cause the other effects you have described relating to the pull down menus or typing on form pages, so I recommend that you first clear the cache of your preferred...
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Re: Scrolling Gallery Not working again

Jenuine-motor ·
e a support case at the link provided I get the following message :We are currently experiencing some technical difficulties with the support site when this form is used: it may fail to submit your query and provide an error message when you attempt to submit. Should this occur you may be able to use the form using an alternate browser from your usual one. Apologies for any inconvenience this may cause. Respectfully, Jim Price Jenuine-Motor
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Re: Please add business policies on eBay and sync with Auctiva

edweber ·
Have the issues above been resolved? Specifically, the shipping business policies issue? I have named, edited and created new eBay shipping policies, but all that is showing in my Auctiva drop-down for shipping is gibberish. I have updated both my token and my eBay preferences, and it does not seem to have made a difference.
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Re: Please add business policies on eBay and sync with Auctiva

auctivacraig ·
Hello Ed - There are still some lingering issues surrounding the import of certain policy types, but for the most part we have been able to resolve the majority of the policy import issues. Typically, for the issues that have existed, the problem is that certain policies fail to import entirely and we are not aware of an issue such as you have described where a policy imports but is not correct or is incomprehensible. If you have not already tried clearing your browser cache to ensure that...
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Re: No option to close enlarged thumbnail

Jerryc ·
Seems you can fix this at the setting page
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Re: No option to close enlarged thumbnail

jraj22 ·
Any chance you could be more specific, please? I can't seem to solve this at all
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Re: No option to close enlarged thumbnail

auctivacraig ·
Hello JRAJ22 - We are not aware of any issues on our end that would cause such a difficulty using our standard templates, however, there is a known issue with the supersize images that matches the description you have provided if you are using a custom template. Our engineers are aware of the issue and are seeking a solution. If you are not using a custom template, please file a support case as soon as you are able so we can have a look into it. Please let us know a few example listings...
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Re: the fee calculator

auctivacraig ·
Hello Valgal - Apologies for the delayed response. Unfortunately there are some technical difficulties with the fee estimator at this time and it may display incorrect information. The Image Hosting reference you note is erroneous and some of the fees may display incorrectly at this time. We are aware of this difficulty and our engineers are seeking a solution. I will update this thread as soon as more information regarding the difficulty with the estimator becomes available. Apologies for...
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Re: Listing on Ebay motors

auctivacraig ·
Hello Elbcounselor, When you first reach the listing creation page, you will want to set the pull down for the eBay site (in the upper right of the page) to eBay Motors US - Parts and Accessories or eBay Motors. Once you have selected the one you need for the site, you will then have the appropriate category options for your listings. - Craig
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Re: My scrolling gallery is not working on my old ebay name

auctivacraig ·
Hello Jenuine-Motor - Please be aware that after you generate a token for a new account it may take up to 12 hours for all of your active listings to import into your Auctiva account, and it is as they import as active listings that our system is able to append the scrolling gallery. So, if you have recently generated a token in your new account, it may be a few hours before the gallery shows on all of your active listings. I did check a few active listings for the associated eBay account...
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Re: My Scrolling Bar Has not worked since I signed up with a new name

auctivacraig ·
Hello Jenuine-Motor, There is currently a known issue with the support form where it intermittently fails to send your support request and returns the message "Unknown Form". Our engineers are aware of this and are seeking a solution. The reports we have received thus far indicate that this primarily occurs when using the Safari browser, but we have had reports in various browsers. For this, I suggest that you first try clearing the cache of the browser you are using prior to trying again.
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Re: My Scrolling Bar Has not worked since I signed up with a new name

Jenuine-motor ·
Thank you Craig I do not use Safari I use Google Chrome I actually have three or four listings on at the time presently not just one. And the scrolling gallery has been an ongoing problem since the day I started using it again. I was hoping to be able to move away from eBay completely unless completely through your but I was planning on getting as a store Front. So I'm not using Safari I have more than one listing three I believe so I don't know what to tell you thank you for your help have...
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Re: My Scrolling Bar Has not worked since I signed up with a new name

Jenuine-motor ·
One more thing, other than not using Safari and using Chrome cleaning out my cash, and generating a token I have done but I do not use Safari. So I'm now linked to eBay and auctiva both again thank you for your help Jim p Powered by Cricket Wireless -------- Original message --------From: Auctiva < alerts@hoop.la > Date: 10/9/18 2:40 PM (GMT-08:00) To: Jenuine-motor < jenuinemotorproductions@gmail.com > Subject: Reply By auctivacraig: My Scrolling Bar Has not worked since I...
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Re: Scrolling Gallery.

auctivacraig ·
Hello Jenuine-Motor - Apologies for the delayed response. As long as you have your account preferences set to "Yes" for appending the scrolling gallery, the gallery should append automatically to your listings either when you post from your Auctiva account or when your listings import from eBay if you have posted them from eBay. You can check this by selecting Acct. Preferences from the My Account menu after logging in to your account; it is in the Listing Enhancements section of your...
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Re: Scrolling Gallery.

Jenuine-motor ·
Thank You For all your Help Greg. I believe you have corrected it before for meThanks again and have a Happy Thanks Giving 100 Star rating Respectfully, Jim "P" Price Jenuine-Motor
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Re: Scrolling Gallery not working

Auctiva Natasha ·
Hi Jenuine-Motor I'm so sorry to hear you're experiencing issues with the Scrolling Gallery, but thank you for reaching out to us. Can you please contact our Customer Support Team here https://www.auctiva.com/help/requesthelp.aspx with the details of the issue you're facing? They'll be more than glad to check it out and help resolve the issue. Sincerely, Natasha
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Re: Scrolling gallery bar not working

auctivacraig ·
Hello Jenuine-Motor, I am sorry to hear that you have run into difficulty with the scrolling gallery. I am not aware of any issues on our end that would prevent the gallery from operating correctly, so it sounds like we'll need to have a look at some sample listings where there is an issue to assist you. We are aware of an intermittent issue with the support form where it can fail to send, however, in those cases the site provides an email address where you can reach our support team in the...
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Re: Introducing The Auto-Lister - The easy way to expand from eBay to Amazon

Auctiva Natasha ·
Interested? Check out our demo video of the Auto-Lister here on YouTube .
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Re: POLL: the final step before ninth_wave reveals all!

choochooguy ·
Yep, luvverly motor !
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Re: Photos Not Posting to Ebay Gallery

mamma23 ·
items relisted from ebay allso have no picture , ebay problem maybe
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Photos Not Posting to Ebay Gallery

Ebay Seller ·
Also having trouble with images not posting to Ebay on the gallery! The fix tool on Ebay doesn't help! Anyone have another solution! All my listings both relists and new listings have no gallery pics. Auctiva says they have no knowledge of a problem and Ebay doesn't either. When someone figures it out please post the fix. I have over 50 listings posted without pics and will have at least another 20 by Monday. Thanks,!
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Re: Photos Not Posting to Ebay Gallery

sir_Paq ·
I have the same issue listed few items on Friday - no gallery pics, tried today still the same. Same problem occurs with items that were listed correctly on eBay but were ended and relisted. It only worked once for me, for item swith one picture only. https://www.ebay.co.uk/sch/m.h...ar-parts&_sop=10
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Re: Photos Not Posting to Ebay Gallery

bethofvt ·
Everything I listed after 5 pm on Friday is missing pictures. It appears to be Auctiva issue because when I delete pics and upload via EBay, it works fine. I do not have time to do that for dozens of listings
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Re: Photos Not Posting to Ebay Gallery

shadow22 ·
Same here all my listings do put the ebay gallery picture, I have to manually revise each ebay listing to remove, and then add the pictures, then the gallery picture is there, this is such a pain!
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Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

bethofvt ·
I have looked everywhere and can not find a thing about the upcoming Ebay switch from Paypal to Managed Payements. Is there anything I need to do different in listing on Auctiva? I know my listings now show payments going to Paypal with my email address, will I be putting something different in that entry now?
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello Bethofvt, If you are enrolled in Managed Payments on eBay, you may need to generate a new token in your Auctiva account for it to register this correctly, so if you haven't already done so, please generate a new token once you are set up within eBay. After you have done this you will see a slight change to the listing creation page in your Auctiva account in the Checkout Options area of the lister. This area will show that you have managed payment enabled and when you open it there is...
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Re: Add more eBay items to Amazon

auctivacraig ·
Hello US Camera Pro - The Auto Lister does require valid UPCs in order to be able to provide suggestions for you and should run every other day for your account - so it should be providing suggestions for eligible items in that time frame automatically. There are no tools within your account where you could force that to run again. If you have items with appropriate UPCs for them where this has not occurred and they have been showing in your account for 48 hours or more, please feel free to...
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Add more eBay items to Amazon

US Camera Pro ·
Hello, I have used the auto-lister and it found several items. I have many more items to import to amazon. Can this be done manually or is the only way to wait for the Auto-lister to find them? Thank you
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello again, it sounds like you are not fully enrolled in Managed Payments yet on the eBay side as there is definitely a change on the listing creation page of your Auctiva account after you are enrolled on eBay and have generated a new token. The listing creation page of your Auctiva account will appear differently in the Checkout Options area where it will show that Managed Payments has been enabled. When you expand that area of the lister you will see a checkbox (which is checked and...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

auctivacraig ·
Hello tomas - If you are not seeing a difference on the listing creation page that shows Managed Payments enabled in the Checkout Options area then it sounds like you still need to generate a new token in your account so that the Managed Payments data from eBay is reflected there. Note that this change will only show once you have generated a new token after you are fully enrolled in Managed Payments on eBay. To generate a new token after logging in to your Auctiva account, select 'eBay'...
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Re: Do I need to make any changes on Auctiva before I am switched over to Ebay Managed Payments?

tomas ·
I renewed my token and after waiting a couple of hours the Checkout area still offers only PayPal options; no Managed Payment checkbox. Tried to make a new Checkout Profile and that only offers PayPal also. My listings on Ebay all say "Accepted forms of payment shown at checkout" so Ebay is changing payment methods on their end. I would like to be able to show what payment options are available on my Activa listing to a potential buyer so they don't have to go to Ebay's checkout to see...
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