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Hi jrentrop,

Unfortunately, the editor issue experienced by several of our users has been something we've been unable to replicate in the office. Here are a few things you can try that may hopefully alleviate this issue:

1) Make sure you are using the latest version of either Internet Explorer or Mozilla Firefox. A free download of Firefox is available at http://www.mozilla.com .

2) Make sure you have downloaded all of the latest Windows updates.

3) Run an adware or spyware removal program. You can first try the free program called AdAware. But there are some who say that doesn’t get all the really hidden spyware that Webroot can find and get rid of. Here is a link to a free version of AdAware: http://www.download.com/Ad-Aware-SE-Personal-Edition/30...0399602.html?tag=pop . It's been downloaded over 165 million times. I've used it a lot and it works pretty good. But I am very careful not to get spyware. So I honestly don’t know if it's as good as Spy Sweeper.

4) Run a virus protection program.

5) Also, try clearing your cache. This most likely won't resolve the editor issue, but it is a good thing to do anyway.

These are all things that should be done at least once a month to keep your computer safe, updated, and running quickly. I sincerely hope one of these will resolve the problem.

-Mike
I filed a support case this afternoon regarding the pictures in Manage Images are not available, so, I still can't list. I will give them credit that they finally answered, and I say finally again, my request for help. It was answered by Jim---he said nothing but that THEY were working hard. How great!! ! Why did they say 12 hours would be all that Auctiva would be down--why can't they see that we are losing income. I resented his answer because all he was telling me was that they were working hard. No understanding, no concern, no consideration for us!!! Isn't that typical of the big boys? I don't have enough time in the next 2 days to get another program, but, I will over the week-end. I want let the big boys treat me like this any more. I think that they don't want me any longer because I have told them the truth about their inefficiency during this upgrading. They are probably purposely keeping me from listings.

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