Two of my listings showed no thumbnail on ebay. they were all selected and showed in preview. i have relisted them for a third time, this time switching the header.
will check tomorrow.
any ideas why this would happen?
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quote:Originally posted by Auctiva Mike D.:
Hi Community,
Thanks for helping to bring this to our attention. When a listing is submitted to eBay, their system uses the same image for the header and gallery image. Therefore, if one of those images is showing up and the other is not, that would suggest the problem lies on the eBay end of things.
While I suspect that this problem is one that would need to be addressed from the eBay side of things, if you continue to experiencing this problem, we'll be happy to look into it and see what we are able to find out.
If you would like to contact our customer support team about this, you can do so by mousing over the "My Account" tab within your account and then selecting the "File a Support Request" option.
-Mike