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kmay3217,

This forum area is for Auctiva's eBay tool, Auctiva.com. As you may know, eBay no longer permits any third party checkout, including Auctiva. All checkouts on eBay must now go through eBay checkout, and any question about that should be referred to eBay.

If you are using Auctiva Commerce for your off eBay website, you may want to post this question in that area of the forums.

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