Attn Jeff

HERE HERE!

Fix these blasted Server Error in '/' Application. errors. We can't do anything, I haven't been able to post for the last 3 days. This is noway to run your business. Letting your developers code in production. You should have a test enviroment, and code in there, then when it past the test, and nothing breaks, move it to production. We can't do anything, til you get these dang errors fixed. Your team should be doing nothing else but fixing this issue!!!!

As sad as this may appear, we all need to remember this is a FREE service. If we paid for a service like this then Jeff should be held under the gun but when he makes no money from us in doing this, he can quite honestly do what he wants.

That said, I successfully edited over 200 items (edited my store category) and posted them all with no issue. Sure, I had to bounce between various temp IP's that were distributed but for free, what the hell.

Yea, I wish there was more communication but we all need to remember that this service is free.

Jim

Free or not..is hardly the point..Heres what Auctiva boasts about

IT’S FREE. Free image hosting. Free templates. Free scheduling. Free online auction software.

SAVE TIME. Auctiva offers world-class reliability with distributed architecture, allowing better auction management when eBay servers are down.

EARN MORE. Increase your bottom line with Auctiva’s innovative revenue-sharing features.

IT'S EASY. Easy to get started, easy to use, easy to understand.

Um ...I know no site is going to tell you they are crappy..but for crying out loud, at the very least have someone come on and tell us what we can expect in the way of service over the next few days so we can deal with it.

Well atleast they know about this issue now. I got a response from them.

Hello.

We have received several reports from other users getting runtime errors on our site. Our engineering department has been notified about this issue. We are working to resolve the issue as soon as possible. I do apologize for the inconvenience.

Thank You.
Auctiva Support

quote:

Yea, I wish there was more communication but we all need to remember that this service is free.

Sorry, but I don't buy the "you get what you pay for" thing. If they created this doohickey, and encourage people to use it, and *choose* to do this all for free, bless their hearts, really!; but they can't fall back on (nor do I believe they are trying to fall back on) "hey, whaddya want for nothin?". They present themselves as a professional service--they know that many many people use and rely on said service--and they need to meet the obligation inherent in presenting and promoting their product. If it's not working for them b/c of money issues, then they need to start charging or else shut down the service. IMHO.

Free or not is not the issue. They exist to provide a service. When that service is unavailable or experiencing problems, the very least they can and should do is inform us tht they are aware of the problems. Seems to me that whenver Ebay and Auctiva are busy, Auctiva can't handle it. Please, what is thepurpose of a service if it is only available at times you don't want to use it? I ahve beenunable tolist for 2 daysnow. And becasue no info is there to tell me that the site is not working, Ihave wasted hours of tiem. A simple post stating the site is down, woudl allow me to do something else instead or search for another service. I guess I will try Mpire again.

I've got all of our IT staff and a number of the developers working on the server issues we had over the weekend and today.

We recently added additional webservers running Windows 2003 Server. It looks like there are some known problems with running 2003 server and the session state server. These problems only come up during extreamly high usage times and thus we first noticed them on Sunday.

The different areas of problems pretty much all relate to this one session issue. For example, I've seen a number of reports of can't upload images. The root problem here is the same as not being able to view pages or stay signed into the site as a whole.

To make things even more interesting, eBay enabled us for Checkout 2.0 today. Which means that combined checkout is now live. We have worked closed with eBay in turning Checkout 2.0 on and are continuing to monitor the site to see if any errors are coming in specifically related to combined checkout.

If I feel the site won't be in a more stable condition within the next 90 minutes, I will put up a site wide alert letting people know.

-Kevin

thank you, Auctiva Kevin K

They aren't really working again. I was able to write one auction, but no listing designer, which is where my TOS is.

I kept getting server run time error when I tried to save.

Well, I know I'm still a newbie, but Auctiva has served me well for all my listing needs for the past several months. I know how frustrated you folks must be who depend on your sales for income - mine are more for pin money but I do have $$ invested in my product and get antsy when I can't post. That being said, I have to add that Auctiva is the best service I've found, free or otherwise, and I believe that whenever things go wonky, as they have the past two days, behind the scenes they're all working like crazy trying to clean things up and get us back on line. After all, it's a free service to us, but it's THEIR business and THEIR investment, and I don't believe for a minute they'd deliberately let us sit and stew for no reason while they played bocce ball.
And THAT being said, a little more information from time to time would be nice - it's like when we're held up on the road and by the time we pass through, whatever caused it is gone. A word here and there would ease the pain!
A vote of confidence for Auctiva! They've done so much already - more than anybody else offering a similar service that I know of - and I trust 'em to get us up and running ASAP. And when they're good, which is most of the time, they're so very, very good!

Auctiva Kevin, You are my Hero!!!!! Thank you for at last sending a message that has some information in it. I know you all must be going crazy. But keep the info coming and things will be OK.

quote:

Originally posted by jonprivate:
Fix these blasted Server Error in '/' Application. errors. We can't do anything, I haven't been able to post for the last 3 days. This is noway to run your business. Letting your developers code in production. You should have a test enviroment, and code in there, then when it past the test, and nothing breaks, move it to production. We can't do anything, til you get these dang errors fixed. Your team should be doing nothing else but fixing this issue!!!!

Jim I hate when people say "this is a free service blah blah blah." It doesn't have to be a free service. The website is worthy of making a competitive monthly rate. With that said it's also a service that I choose to run my business from and the reason I run my business from here is because 99% of the time it runs great and they are probably the easiest dite I have ever worked from. It's that 1% when something goes wrong and we get left in the dark that bothers me. Free or not if we are going to choose this iste to run our businesses from then we deserve to be treated fairly. Auctiva brands it's name all over my listings and all over my images. They also have plenty of services that they offer that people have to pay for so no it's really not a free site. And to be honest when I spend a day preparing items to be listed and then come here and can't list properly for a day and a half well I think I have a right to know what is going on. If it's going to cost me money when the people running this site decide to change things around and not test it before hand and make sure it's working perfect that I think I have a right to complain. I did the same thing as you did though and I got it done but it was a real pain. I like this site a lot and don't usually complain except when it really hits the fan. I am not a part time ebayer this is my business. This is my full time job so if auctiva fails that means I fail and the worst thing is there is nothing I can do about it.

Now before I stared ranting at Jim (sorry Jim) I was going to say it seems to be working much better. A little buggy but working none the less. Thanks. I always appreciate the hard work that youse muggz put into this site.

I only ask that we be kept informed so we don't waste hours trying to do something that Auctiva already knows we won't be able to.

Free? Yea free is good, but when free doesn't work what is the point. I do this for a living and this is the 6th or 7th time over a year I've had major problems. Figures, got just enough of a set I am trying to list up with short spanned endings and now I can't even change the listing times on the few that scheduled. I'm seriously reconsidering Turbo Lister and the pic manager I still pay for anyway, just for these events.

I just posted a listing and I daresay it was the fastest posting ever! But before that I couldn't access Auctiva at all for about 1/2 hr. So it's very much hit-or-miss still.

When I get a runtime error, I have been trying out this method: hit the "back" button on the browser, and try the action again. It seems to be working, but I'm sure that's just as much of a fluke as anything else in runtime-error-world. Just thought I'd mention it as something to try.

I was able to set up about 4 or 5 auctions, then I got errors again.

quote:

If I feel the site won't be in a more stable condition within the next 90 minutes, I will put up a site wide alert letting people know.

-Kevin

It's been a LOT longer than 90 minutes...still lots of server errors, auctions not launching, images not uploading, etc.
NEW UPDATE, PLEASE! How long?? You can't give us an estimate?