Generally I take things in stride, try to keep things in perspective and realize that things like Auctiva not working are not the end of the world. However, to be able to list one item, get all enthused again and to have the second listing full of errors...after waiting over 2 days to list...is just about bringing me to tears. The listings that have posted have fractured templates and look horrible. I am disabled and count on my eBay money to buy pills and food. Certainly not luxuries. I know this problem is not intentional but there just has to be some way for it to be corrected in a reasonable amount of time. All of us here are beginning to suffer both emotionally and financially. A listing problem in a program should not cause overall suffering to 100s of people.
I keep having run time errors. As soon as my auction is ready to save and post I hit save and it get the error and all my hard work disappears. It is working intermittently. Just want to know how to fix this problem. I need to post many different items. This is my time off from work and I really need help with this problem. Thank you, Kim
It was definitely longer than 90 minutes since my last update. I decided not to do a site wide alert, as we were able to get things a little more stable. Although things are not perfect as they stand right now. If you hit a couple specific servers, you are more likely to get a server too busy message. Other people are not impacted at all.
Our work on this continues and I've asked some of the other staff to update this thread with more information.
-Kevin
Our work on this continues and I've asked some of the other staff to update this thread with more information.
-Kevin
FYI: All servers were reset just after 10pm tonight.
Can you tell us when you'll be turning them back on? ;-)
No kidding. Check out my auction: 130013120207
You'll see what I'm talking about: 2 card images missing, and one Auctiva store missing.
You'll see what I'm talking about: 2 card images missing, and one Auctiva store missing.
Looks like someone replaced the hampster or oiled it's wheel, as images and auctiva store are now showing back up in my auctions. Still, there was certainly an outage with it tonight.
Has anyone heard any reply from an Auctiva person stating exactly what happened? Most of us would like to know, even if it's technical. Is it hardware, or software?
Come on. this is ridiculous! Ut may be hit or miss for some of you. but for me it has been total miss! I have been trying for 3 days to ist a few aucitons. Not a single one has worked. I have wasted over 20 hours of time. Where is your promise to put a site wide alert if it wasn't fixed in 90 mioutes? Not only do you have al ousy site and poor support, your word is no good either.
Good morning,
I'm sorry you're experiencing this Beth.
I wanted to let you and Jeff (along with his staff) know that I've been online with Auctiva for the last hour EST tweaking scheduled auctions, adding new ones and more.
Not a single problem.
I'm sorry you're experiencing this Beth..wish I could do something to help you.
I did want the Auctiva staff to know there are no problems on my end of Auctiva.
My Best,
Donna
I'm sorry you're experiencing this Beth.
I wanted to let you and Jeff (along with his staff) know that I've been online with Auctiva for the last hour EST tweaking scheduled auctions, adding new ones and more.
Not a single problem.
I'm sorry you're experiencing this Beth..wish I could do something to help you.
I did want the Auctiva staff to know there are no problems on my end of Auctiva.
My Best,
Donna
For the past hour it's been working. Before that, it was very hit or miss (hence all of my posts on multiple boards). If it was due to maintenance, some sort of notification either here or on the main Auctiva page would be nice.
quote:Originally posted by Suthrnjewl:
Good morning,
I'm sorry you're experiencing this Beth.
I wanted to let you and Jeff (along with his staff) know that I've been online with Auctiva for the last hour EST tweaking scheduled auctions, adding new ones and more.
Not a single problem.
I'm sorry you're experiencing this Beth..wish I could do something to help you.
I did want the Auctiva staff to know there are no problems on my end of Auctiva.
My Best,
Donna
3 days. I have yet to have a singel auciton work! I have been working on one auction this morning for over 2 hours now. If I don't get runtime error at the beginning or when I try to upload picutres, it comes when I try to schedule. Nothing at all is working. I have tried using IE and I've tried using AOL. Makes no difference. Nothing nothing nothing works for me! And hasn't for 3 days!
quote:Originally posted by SeanC:
For the past hour it's been working. Before that, it was very hit or miss (hence all of my posts on multiple boards). If it was due to maintenance, some sort of notification either here or on the main Auctiva page would be nice.quote:Originally posted by Suthrnjewl:
Good morning,
I'm sorry you're experiencing this Beth.
I wanted to let you and Jeff (along with his staff) know that I've been online with Auctiva for the last hour EST tweaking scheduled auctions, adding new ones and more.
Not a single problem.
I'm sorry you're experiencing this Beth..wish I could do something to help you.
I did want the Auctiva staff to know there are no problems on my end of Auctiva.
My Best,
Donna
Call me crazy or anal retentive but to me...one posting would suffice in one place.
As the admin of one message board forum and a mod of another..multiple postings of the same issue in various places are a nightmare for anyone doing customer service.
If there is a problem, I do agree that an Alert would help all to be on the same page.
I've been here a year and love this place. There have been many times I'm online tweaking, uploading pics, or scheduling items and everything is going fine for me..but others are experiencing problems. I can only assume I'm on a different server.
When there is a burp for me while I'm using Auctiva..I move onto my backup..my plan B.
That way there is no time lost nor is my blood pressure rising.
One of the reasons I enjoy Auctiva so much is that I was with another paid third party service before this that was a nightmare and comparison of the services is like night and day.
I hope I'm not being pushy but...Do you have a backup plan in case there are glitches? It helps the blood pressure to always have a backup. If you can't use this service for one reason or another..then move onto plan B.
Just my thoughts on this issue. I'm so sorry you were inconvenienced by the outtage and my hope is for a better rest of the day.
My Best,
Donna
quote:Originally posted by Bethofvt:
3 days. I have yet to have a singel auciton work! I have been working on one auction this morning for over 2 hours now. If I don't get runtime error at the beginning or when I try to upload picutres, it comes when I try to schedule. Nothing at all is working. I have tried using IE and I've tried using AOL. Makes no difference. Nothing nothing nothing works for me! And hasn't for 3 days!
AOL is horrendous to use with Auctiva due to AOL's internet browser cannot be set to independent settings...it's documented on this board somewhere.
IE has problems with pop ups...have you taken the default pop up blocking off? What version are you running?
What is your personal firewall? Is it with AOL?
If you're using Zone Alarm a member posted the other day on the board the fix for getting around Zone Alarms personal settings.
It's highly recommended to use Firefox Browser. Most of we members do.
http://www.mozilla.com/firefox/
As I said, I'm sorry you're experiencing problems..I hope that some of the questions I've asked will help to narrow this situation down to an answer for you.
My Best,
Donna
I have been using Aucitva SUCCESSFULLY with both IE and AOL for over 8 months now. This is an Auctiva problem.
Yes, I have a backup plan. But,, wouldn't you know it involves using my FTP space on AOL and that was down last evening for 3 hours. In 8 yaars I've never known that to be down. Just this one time that I needed it because Aucitva didn't work.
I have gotten one aution to schedule finally. total working time on it: 2.75 hours. usually takes less thatn 5 minutes
Yes, I have a backup plan. But,, wouldn't you know it involves using my FTP space on AOL and that was down last evening for 3 hours. In 8 yaars I've never known that to be down. Just this one time that I needed it because Aucitva didn't work.
I have gotten one aution to schedule finally. total working time on it: 2.75 hours. usually takes less thatn 5 minutes
What kind of backup plan can I put into place for LIVE AUCTIONS WITH BIDS THAT HAVE LESS THAN 24 HOURS TO END THAT ARE MISSING IMAGES? I can't add images to eBay, I can't edit my auction descriptions to include a image link to my own website.
Seriously, did you not even read my other posts? Judging by your response, I don't think so. I'm already well past the "being frustrated because I can't upload a listing bit (I got past that Sunday night when it took me 4 hours to be able to get an auction to list). I have had TL for years now, but moved to Auctiva for all of the cool features that I now can't use.
Seriously, did you not even read my other posts? Judging by your response, I don't think so. I'm already well past the "being frustrated because I can't upload a listing bit (I got past that Sunday night when it took me 4 hours to be able to get an auction to list). I have had TL for years now, but moved to Auctiva for all of the cool features that I now can't use.
quote:Originally posted by Suthrnjewl:
Call me crazy or anal retentive but to me...one posting would suffice in one place.
As the admin of one message board forum and a mod of another..multiple postings of the same issue in various places are a nightmare for anyone doing customer service.
If there is a problem, I do agree that an Alert would help all to be on the same page.
I've been here a year and love this place. There have been many times I'm online tweaking, uploading pics, or scheduling items and everything is going fine for me..but others are experiencing problems. I can only assume I'm on a different server.
When there is a burp for me while I'm using Auctiva..I move onto my backup..my plan B.
That way there is no time lost nor is my blood pressure rising.
One of the reasons I enjoy Auctiva so much is that I was with another paid third party service before this that was a nightmare and comparison of the services is like night and day.
I hope I'm not being pushy but...Do you have a backup plan in case there are glitches? It helps the blood pressure to always have a backup. If you can't use this service for one reason or another..then move onto plan B.
Just my thoughts on this issue. I'm so sorry you were inconvenienced by the outtage and my hope is for a better rest of the day.
My Best,
Donna
quote:Originally posted by SeanC:
What kind of backup plan can I put into place for LIVE AUCTIONS WITH BIDS THAT HAVE LESS THAN 24 HOURS TO END THAT ARE MISSING IMAGES? I can't add images to eBay, I can't edit my auction descriptions to include a image link to my own website.
Seriously, did you not even read my other posts? Judging by your response, I don't think so. I'm already well past the "being frustrated because I can't upload a listing bit (I got past that Sunday night when it took me 4 hours to be able to get an auction to list). I have had TL for years now, but moved to Auctiva for all of the cool features that I now can't use.
quote:Originally posted by Suthrnjewl:
Call me crazy or anal retentive but to me...one posting would suffice in one place.
As the admin of one message board forum and a mod of another..multiple postings of the same issue in various places are a nightmare for anyone doing customer service.
If there is a problem, I do agree that an Alert would help all to be on the same page.
I've been here a year and love this place. There have been many times I'm online tweaking, uploading pics, or scheduling items and everything is going fine for me..but others are experiencing problems. I can only assume I'm on a different server.
When there is a burp for me while I'm using Auctiva..I move onto my backup..my plan B.
That way there is no time lost nor is my blood pressure rising.
One of the reasons I enjoy Auctiva so much is that I was with another paid third party service before this that was a nightmare and comparison of the services is like night and day.
I hope I'm not being pushy but...Do you have a backup plan in case there are glitches? It helps the blood pressure to always have a backup. If you can't use this service for one reason or another..then move onto plan B.
Just my thoughts on this issue. I'm so sorry you were inconvenienced by the outtage and my hope is for a better rest of the day.
My Best,
Donna
Thanks for your well thought out response.
Peace,
Donna
Just checked my auctions this morning. There aren't any PICTURES. Good grief, once they are listed I don't think a back-up plan will work for me.
You are missing pictures now too? If you have the "Auctiva" store window, is that missing as well? When my images wouldn't show up, the store was gone as well. And as I mentioned above, once they are up and have bids, you can't add or change the auctions to include other pictures or anything like that. If they don't have bids, you can upload a pic through eBay and it will be inserted into your auction (albeit at the bottom of it).
quote:Originally posted by Aunt Veronica:
Just checked my auctions this morning. There aren't any PICTURES. Good grief, once they are listed I don't think a back-up plan will work for me.
quote:Originally posted by Aunt Veronica:
Just checked my auctions this morning. There aren't any PICTURES. Good grief, once they are listed I don't think a back-up plan will work for me.
If you've followed all of the stickie thread notes regarding dump cache, history, temp files and you Can NOT view the five cars in the folder in the stickies....And you're pics are still unviewable to you.......
If your auctions don't have bids you have the option of having your pics hosted elsewhere and changing out the url of the pic.
My Best,
Donna