AUCTIVA HELP - NO IMAGES AGAIN

OK, so far I have loved Auctiva when I have been able to use it. It really is great for a free service, however, now the FREE service is causing me to loose money.

So if a pay service does not cause me to loose money - will I not come out even????

Seriously - There is a way around the problem that I've relied on in past auctions. If you are able to edit your Description section of your auction page on eBay, you can copy your image from your computer and paste it in the text area of your ad.It doesn't replace the gallery image - but at least you'll have something.

Well, perhaps Jeff ran off to fix things? My images are back. Woo Hoo!

Thanks for any and all help!

Yep - Images are back. Come on, Gang - let's sell sell SELL!!!

TO BOUNCING BUBBA:
thank you for the suggestion - but all my auctions have bids already...

OMG I CAN SEE THE UPLOAD SCREEN! THANK YOU!

Jen

You're right ~ this is MOST discouraging. Everybody has problems, but when they affect many other people who depend on them, the courteous thing to do would be to provide a small, polite update?

Someone messed up the images. They were trying to add 2 more to speed things up but it ended up messing up all the rest of the ones that were working fine.

I've spent a lot of money on tons of new equipment. That isn't the issue, nor is bandwidth. We have an execution problem. I've been doing a lot of cleanup in that area as well recently. We've been adding employees, and adding more structure to make sure we become more reliable, all the time. Today was a breakdown in that. We'll fix that and we'll fix the other issues and I will make sure going forward that Auctiva becomes the most reliable site available.

Ok none of my images are showing!!!! Any idea on how long this is going to take? Am I better off ending all my listing that don't have bids and relisting using plain old ebay?????

Thanks for the update! I can now see pictures, but I can't upload new ones...

Lucky you that your pictures are showing. Mine still are not!

BTW, still only have little red x's in over 800 listings!! Really not a good way to get sales.

Arghhhhhhhhhhhhhhhhh! I'm just putting my pics in photobucket and going that route tonight. Too much aggravation.

How many of you filed a support case? While I am not thrilled about my missing photos, slow loading listing pages and other issues that continue to thwart my progress, Brandon responded to my support case immediately.

I know things don't work perfectly here, but please file support cases as well as posting here.
I think things get resolved much quicker that way.

How do we file a support case??????

That was just this time. I have filed each time my store window loses pictures, which lately, has been 4 days out of the week. This is the first time I have lost all pics since the server fiasco. I was supposed to have been given priority status, yeah!?

I'm not trying to get on anybody for NOT filing a case. I just found that after mine was responded to, a post was also made here as well.

My images are still not showing. I guess some will take longer than others. This is very frustrating.

quote:

Originally posted by Little Ruthie Designs:
How do we file a support case??????

Click on the help button at the top of the page, scroll down the screen and you will see the link to file a support request

Mine just miraculously reappeared! I checked a fellow eBayers who lives in California and hers were fine. But I just refreshed and they are there now! Thank goodness!

Thank you I will do that now!

I CAN UPLOAD NOW! THANK YOU!

My pictures also miraculously appeared!!!!!!Less than an hour to go on five watched items also. My fingers are crossed it lasts for at least an hour and a half to be safe .. thanks auctiva!

http://search.ebay.com/_W0QQsassZsstheodoraQQhtZ-1

Yeehaw mine are up again. Don't know for how long!!!!!

I need to list 7 more items and I just hope we don't clog the photos again....

Mine are back too! Thank you Thank you Thank you!!!

Unfortunately mine aren't. Servers 3 4 and 5 are showing the red X. Any guess when they are going to be back up?

OK - mine are not showing now.. they showed up for a few minutes then POOF! the are now gone again..

Can't upload again...

Yep, here we go again with the PITB can't do anything but we were moving to new servers to fix all this stupidity. Ugh so frustrating. I can't do a darned thing. Once again, wasting my time with this.

Just read the note. At least they are big enough to own up to the mistake & it wasn't a server error and I've got to applaud them for that. Hey, I did software testing for a company that developed software for travel agencies, expedia.com, aa.com etc....I still would like to know what their QA process is before deploying new versions. I still believe that is a big huge part of their problem is they are not properly testing the app before release.

I still can't upload. Anyone else still having trouble? Do we know what's going on?

Mine appears to still be working...

quote:

I still can't upload. Anyone else still having trouble? Do we know what's going on?

I can't get to images or listings either. My pictures came back, disappeared, came back again and have disappeared again. I guess some servers are still down.

I waited 3 hours and now I am back and so are the pictures. Showcase windows are still not working but I guess that is another matter that will be addressed now since it has been 3 days on that one