Auctiva--we are looking for a response

Another ACTIVE thread opened on this this morning. Now 5 and counting different threads on this I believe. NONE have responses from Auctiva. Sure makes me wonder how many are writing that have found the forums dead and quit checking them and being told it is isolated issue for just that person. Others may no longer send to support and just work through it because support sure is NOT what it use to be either.

Auctiva, I am not sure how you can continue to TOTALLY ignore this situation. Please give the courtesy of a note at least acknowledging that you see the posts. That maybe possibly you are working on it, that it is not going to be fixed. . something. Throw us a bone here! Other things we want we can survive without but speed on auctiva end is something we can't do work arounds for????

Thanks

Hi Community,

I'm sorry to hear that you have been experiencing these difficulties lately. We have looked into a handful of reports of site slowness that were submitted through our support system, but we have not been able to determine the cause of the behavior nor attribute it to anything amiss on our side of things.

However, it is certainly possible that we will be able to uncover some additional details regarding the source of the problem once we have some additional details to work with, whether the problem lies on our side of things or with other areas of certain connection paths that are taken to get to our site.

If you are still experiencing this problem, please contact our customer support team by mousing over the "Help" tab within your account and choosing the "File Support Case" option.

When you contact us about this, it would be helpful if you can include the results of a trace route to our site as well as a description of what aspects of the site are slow. If you are using Windows, you can run a trace route via the following process:

1) Launch a Run command in Windows by selecting "Run" from the "Start" menu or by holding down the Windows key on your keyboard and pressing "R".
2) Enter "cmd" in the ensuing field and click "OK".
3) Then, in the black DOS window, type tracert www.auctiva.com and press the "Enter" key.
4) Once the results have been generated, you should be able to copy them by right clicking within the window and selecting "Select All", then doing a copy command by holding the CTRL key and pressing "C"

One the other hand, if you are using Mac OS, you should be able to run a trace route by doing the following:

1) Go to Applications -> Utilities -> Network Utility
2) Click the “Trace Route” tab
3) Enter www.auctiva.com and click “Trace”

Thanks in advance for any additional details that you are able to provide.

-Mike

Trying to access my saved listings, this is the trace as requested; also filed Support Case:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.



C:\Documents and Settings\Administrator>tracert www.auctiva.com

Tracing route to auctiva.com [38.102.35.18]
over a maximum of 30 hops:

1 7 ms 5 ms 5 ms 67-204-164-1.bendbroadband.com [67.204.164.1]
2 7 ms 6 ms 7 ms 360-border.bendcable.com [216.228.160.67]
3 6 ms 7 ms 8 ms 67.204.187.63
4 11 ms 11 ms 11 ms por-edge-12.inet.qwest.net [65.121.148.253]
5 28 ms 26 ms 25 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
6 28 ms 27 ms 27 ms te3-5.mpd01.sjc03.atlas.cogentco.com [154.54.12.
189]
7 26 ms 27 ms 27 ms te2-4.mpd01.sjc01.atlas.cogentco.com [154.54.41.
201]
8 29 ms 27 ms 29 ms te0-2-0-4.mpd21.sfo01.atlas.cogentco.com [154.54
.6.133]
9 30 ms 37 ms 35 ms te8-2.ccr01.smf01.atlas.cogentco.com [154.54.45.
58]
10 31 ms 31 ms 30 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
11 32 ms 32 ms 32 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
12 32 ms 32 ms 35 ms auctiva.demarc.cogentco.com [38.102.193.38]
13 32 ms 31 ms 31 ms auctiva.com [38.102.35.18]

Trace complete.

C:\Documents and Settings\Administrator>

I ran a tracert last week even prior to support suggesting i shut down my router and start it up again. yawn.

no problems with the route...not a network issue.

mike...thx for the response but i am surmising that we all take different routes to auctiva relative to our locations. something is awry after we hit auctiva.

ran another one and here are the results...beginning from when it hops on around cogent:
8 20 ms 22 ms 21 ms te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54
.11.145]
9 21 ms 20 ms 21 ms te0-5-0-7.ccr22.ord01.atlas.cogentco.com [154.54
.44.165]
10 42 ms 43 ms 44 ms te0-4-0-0.ccr22.mci01.atlas.cogentco.com [66.28.
4.33]
11 55 ms 55 ms 55 ms te7-8.mpd02.den01.atlas.cogentco.com [154.54.45.
53]
12 87 ms 88 ms 87 ms te8-2.ccr01.slc01.atlas.cogentco.com [154.54.45.
45]
13 91 ms 91 ms 90 ms te4-2.ccr01.smf01.atlas.cogentco.com [154.54.1.1
01]
14 91 ms 91 ms 91 ms te4-2.mag01.smf01.atlas.cogentco.com [154.54.80.
242]
15 88 ms 89 ms 89 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
16 92 ms 91 ms 90 ms auctiva.demarc.cogentco.com [38.102.193.38]
17 90 ms 91 ms 88 ms auctiva.com [38.102.35.18]

Trace complete.

Here is the one run late last night again only starting with the cogent hops:
8 32 ms 32 ms 33 ms te0-1-0-6.ccr22.ord01.atlas.cogentco.com [154.54
.28.73]
9 48 ms 49 ms 45 ms te0-0-0-3.ccr22.mci01.atlas.cogentco.com [154.54
.30.101]
10 58 ms 57 ms 58 ms te7-8.mpd02.den01.atlas.cogentco.com [154.54.45.
53]
11 83 ms 83 ms 81 ms te3-2.ccr01.slc01.atlas.cogentco.com [154.54.3.1
4]
12 83 ms 83 ms 85 ms te7-3.ccr01.smf01.atlas.cogentco.com [66.28.4.19
4]
13 84 ms 224 ms 198 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
14 83 ms 85 ms 83 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
15 84 ms 83 ms 85 ms auctiva.demarc.cogentco.com [38.102.193.38]
16 83 ms 82 ms 84 ms auctiva.com [38.102.35.18]

Hi itsjustme,

I have forwarded the results you provided over to our IT team to aid their investigation, but we are actually not just interested in the results after the connection reaches Cogent. If you can run one more trace route and provide us with the complete results beginning with your ISP, that has the potential to be much more helpful.

We have received several other trace routes so once incomplete result should not hinder our ability to investigate the issue to much, but I figured I should mention this since you are interested in having your results included in the investigation.

-Mike

I have given up even trying to list and this situation has been going on for over a week now. When I wrote to Auctiva they first of all responded with there is no known problems but when I pointed out that there are loads of messages in the community about this problem they wrote and said they were aware of the problem but did not know why. So I am unable to list because the programme is so slow that when I try to upload a listing I lose connectivity and Auctiva's response; just keep paying us and we'll let you know when it's fixed. I'm afraid that Auctiva is now on my Do Not Use list when I'm asked which is the best listing tool for eBay.

AMAZING, ignore it and it will go away!!

Auctiva, this is 6 active threads on this, so there is a problem. Something has changed here, perhaps in an update??? There are tooo many of us actually posting this on forums for it to be just one person.

This appears to be US and UK.

IF you are having issues please post it, do not just write support, put on forums please and please put what country you are in. Perhaps this is isolated to couple of areas.

Auctiva... ??????

and where have all the auctiva customers from the top of this thread gone? They were whizzes and premier posters who have not posted here in years.

i guess its still slow in the uk from artful's comments. there was another person from the uk who complained on another thread and felt some relief last sunday. guess it was short lived.

My tracert from today. Site has been VERY slow for the last week or so...



Tracing route to auctiva.com [38.102.35.18]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.11.91
2 2 ms 2 ms 2 ms host241.sprintsvc.net [65.160.29.241]
3 2 ms 2 ms 2 ms nv-138-210-145-113.sta.embarqnow.net [138.210.14
5.113]
4 4 ms 2 ms 2 ms 206-51-71-169.dsl.lightcore.net [206.51.71.169]

5 6 ms 30 ms 9 ms bb-lsvgnvxb-jx9-01-ae0.core.lightcore.net [206.5
1.69.157]
6 28 ms 28 ms 28 ms bb-snjucacl-jx4-02-ae6.core.lightcore.net [206.5
1.69.161]
7 29 ms 27 ms 27 ms snj-edge-03.inet.qwest.net [65.115.65.81]
8 23 ms 21 ms 21 ms sjp-brdr-04.inet.qwest.net [67.14.34.49]
9 25 ms 25 ms 25 ms te3-5.mpd01.sjc03.atlas.cogentco.com [154.54.12.
189]
10 27 ms 25 ms 35 ms te2-4.mpd01.sjc01.atlas.cogentco.com [154.54.41.
201]
11 26 ms 26 ms 26 ms te0-0-0-4.mpd22.sfo01.atlas.cogentco.com [66.28.
4.149]
12 155 ms 204 ms 29 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
13 30 ms 29 ms 29 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
14 31 ms 30 ms 30 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
15 31 ms 30 ms 30 ms auctiva.demarc.cogentco.com [38.102.193.38]
16 31 ms 30 ms 30 ms auctiva.com [38.102.35.18]

Trace complete.

Hi Mike. the initial hops were all under 10 ms. the long periods of latency (not sure that is the correct term) were all once they reached cogent. I am not sure if cogent is your access provider and or the access provider where your servers are located. Access and egress points are frequently where delays happen. It is expensive; bandwidth and higher grades of service cost more. Those are the areas with greatest contention when resources are tight.

all that said, it seems that those who published are showing higher ms consistently when hitting cogent. my results are similar.

Does anyone know if we need to do this more than once?


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\pc> tracert www.auctiva.com

Tracing route to auctiva.com [38.102.35.18]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 192.168.1.1
2 9 ms 9 ms 7 ms 10.220.128.1
3 9 ms 10 ms 9 ms chrlncmh-qt61.carolina.rr.com [24.93.75.106]
4 53 ms 10 ms 9 ms ae18.chrlncpop-rtr1.southeast.rr.com [24.93.64.6
]
5 16 ms 13 ms 14 ms 107.14.19.18
6 15 ms 14 ms 15 ms ae-0-0.pr0.atl20.tbone.rr.com [66.109.6.171]
7 15 ms 15 ms 16 ms te3-4.ccr01.atl02.atlas.cogentco.com [154.54.12.
109]
8 31 ms 32 ms 34 ms te0-1-0-6.ccr22.ord01.atlas.cogentco.com [154.54
.28.73]
9 54 ms 43 ms 44 ms te0-0-0-3.ccr22.mci01.atlas.cogentco.com [154.54
.30.101]
10 128 ms 200 ms 199 ms te7-8.mpd02.den01.atlas.cogentco.com [154.54.45.
53]
11 83 ms 82 ms 82 ms te3-2.ccr01.slc01.atlas.cogentco.com [154.54.3.1
4]
12 85 ms 83 ms 82 ms te7-3.ccr01.smf01.atlas.cogentco.com [66.28.4.19
4]
13 82 ms 86 ms 84 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
14 87 ms 83 ms 84 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
15 85 ms 83 ms 82 ms auctiva.demarc.cogentco.com [38.102.193.38]
16 86 ms 84 ms 84 ms auctiva.com [38.102.35.18]

Trace complete.

C:\Users\pc>


If there is someone out there who knows what this may mean.. please feel free to share your knowledge.

Thanks

Here is another one:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert www.auctiva.com

Tracing route to auctiva.com [38.102.35.18]
over a maximum of 30 hops:

1 10 ms 8 ms 12 ms 67-204-164-1.bendbroadband.com [67.204.164.1]
2 6 ms 6 ms 6 ms 360-border.bendcable.com [216.228.160.67]
3 7 ms 8 ms 6 ms 67.204.187.63
4 9 ms 9 ms 9 ms por-edge-12.inet.qwest.net [65.121.148.253]
5 25 ms 25 ms 25 ms sjp-brdr-04.inet.qwest.net [67.14.34.42]
6 104 ms 210 ms 208 ms te3-5.mpd01.sjc03.atlas.cogentco.com [154.54.12.
189]
7 27 ms 36 ms 26 ms te2-4.mpd01.sjc01.atlas.cogentco.com [154.54.41.
201]
8 28 ms 28 ms 27 ms te0-2-0-4.mpd21.sfo01.atlas.cogentco.com [154.54
.6.133]
9 31 ms 32 ms 31 ms te8-2.ccr01.smf01.atlas.cogentco.com [154.54.45.
58]
10 30 ms 32 ms 31 ms te4-1.mag01.smf01.atlas.cogentco.com [154.54.80.
238]
11 32 ms 31 ms 31 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
12 31 ms 32 ms 31 ms auctiva.demarc.cogentco.com [38.102.193.38]
13 32 ms 34 ms 32 ms auctiva.com [38.102.35.18]

Trace complete.

Not sure what they mean but I do know that smaller "ms" is better and 208 & 210 is horrible.

and yet another run around noon eastern time

4 12 ms 10 ms 11 ms tge4-0-2.ar01.clmkohpe.mwrtn.rr.com [65.25.137.2
1]
5 12 ms 11 ms 15 ms ae0.tr00.clmkohpe.mwrtn.rr.com [65.189.140.142]

6 20 ms 20 ms 30 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
7 21 ms 21 ms 23 ms 107.14.17.147
8 559 ms 20 ms 22 ms te0-2-0-7.ccr22.ord03.atlas.cogentco.com [154.54
.11.145]
9 21 ms 20 ms 22 ms te0-5-0-7.ccr22.ord01.atlas.cogentco.com [154.54
.44.165]
10 45 ms 45 ms 43 ms te0-4-0-0.ccr22.mci01.atlas.cogentco.com [66.28.
4.33]
11 56 ms 54 ms 57 ms te7-8.mpd02.den01.atlas.cogentco.com [154.54.45.
53]
12 91 ms 88 ms 88 ms te8-2.ccr01.slc01.atlas.cogentco.com [154.54.45.
45]
13 91 ms 91 ms 91 ms te4-2.ccr01.smf01.atlas.cogentco.com [154.54.1.1
01]
14 93 ms 91 ms 91 ms te4-2.mag01.smf01.atlas.cogentco.com [154.54.80.
242]
15 89 ms 93 ms 91 ms vl3506.na41.b015947-1.smf01.atlas.cogentco.com [
38.20.48.58]
16 93 ms 94 ms 93 ms auctiva.demarc.cogentco.com [38.102.193.38]
17 93 ms 91 ms 89 ms auctiva.com [38.102.35.18]

Trace complete.
posted this just after having major issues getting to auctiva

a little help understanding what these tracerts mean:

+ The number on the far left is the hop number.
+ The next three numbers (with 'ms' after each one) is the length of time, in milliseconds, it takes for your computer to receive a response from the computer you are trying to contact.
A high value, for example greater than 50 ms for broadband (dial-up is no longer supported), indicates that traffic is slow, and can cause latency or 'laggy' play.
+ Asterisks (*) indicate that your computer did not receive a response from the computer you are trying to contact at all, which may keep you from reaching your destination. an alternate route or hop may prevent failure.
The final piece of information is the DNS (or 'name') and/or the IP number of server you are trying to contact on this hop. If you did not receive any responses from this server, you may receive an error message such as 'Request Timed Out' or 'Destination Host Unreachable'. (you can also get this anywhere on the route of one of the hops/highways needs repair.

I was finally able to upload pictures after I switched to Google Chrome. However, now I have a problem with not being able to work with fonts. Also, it is much slower than it had been in the past before all these problems started for me last Thursday. I hope the techs at Auctiva are able to find a reason and solution for all this soon.

Hi Community,

Thanks for continuing to keep us apprised of the problems you are seeing related to this thread. While we have still not been able to determine the root cause of whatever is causing some users to experience site slowness, we have received quite a few trace routes from users that are affected and we are still investigating the situation.

We appreciate everyone's willingness to contact us with the trace route information we have requested and we hope to be able to find out more about what is causing this problem in the near future.

In the mean time, if you are experiencing severe site slowness and you have not sent us your trace route information already, it would be great if you send those details to our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike

Hi,
For what its worth, I stopped filing support requests years ago - they did no good. We all went through something like this a couple of years ago when the description box in the middle of the listing took well over a minute to load, while the rest of the page was there. Same excuses and fixes as for this problem and then one day it all worked properly. For me the time between clicking the save as new to getting a new listing screen is 40 seconds. This is slow to me as two other sites I sell stamps on, use their own online uploader and listings take 3-5 seconds to save and get new. I do use Opera as my browser and its only lately that Opera has worked with Auctiva. There used to be XML errors, and maybe when they fixed that issue, it caused another problem. If your listings are taking more than 40 seconds to save, maybe you should look at another browser. I'm using an ancient machine with only 256K of memory, but I suspect it would be no better on one of my other machines

Support has become a VERY PAINFUL experience!! Very Frustrating!! Last one I did sent examples and they totally veered off to a completely listing that was totally NOT identified in request? I get the vibes that it is outsourced and possible communication barrier. In one I asked for it to be sent to supervisor I believe 2 or 3 times finally like 12-15 emails later gave up!!

Sad part is forums have about dried up so can't get a lot of help there either. I have NUMEROUS and I mean NUMEROUS notes and requests totally ignored on forums that specifically ask auctiva question!! I notice on a couple of requests auctiva is responding (mostly newbies) some weeks after person wrote note requesting help. Maybe thought is they will just figure it out if we wait long enough to answer. Figure it out??? Give it UP? Let's flip a coin!!

Hate to be negative but also hate to see what was once a great respite from ebay hassles top ebay and they are about there lately.

Hopefully one day this will be fixed so we can get on with the business at hand.

Thanks for info. on Opera I have not tried it, but will sure do that.

Greg and lookandbuyme...I feel your pain. The support venue just doesn't work for me. Unless the request gets to Mike D., the answers are insulting. Mike will give an honest answer even if its one we don't like.

The last few responses have gone like this (with a bit of poetic license)..Sorry to hear of your troubles, but nobody else on Auctiva is having them so no doubt something is wrong with you or your computer. We suggest you close down your router and start it up again, clear the cache again, despite the fact that you told us you did that, and send more examples. Sincerely, Peggy.

I have no doubt there are many many users having this problem. They just got sick of it like I did and quit filing support requests or even posting to the forums.
Basically they just got use to it.
The only thing that ever worked for me was to turn the add-on's off. When I did this everything was super fast. Problem is you must have them on to upload pictures.
Also if I am listing on Ebay Motors it is much faster.
Clear the cathe has to be one of the most over used terms ever by any site

Ebayland you are right about this. It is obvious people have just said the heck with it. This is getting harder and harder to get use to, as this has been on forums for weeks and they finally throw us a bone after 7 threads are open on it. And of course, have we heard back from investigation. . NO. I have a feeling this is going to be another one of those, no response an eventually they will give up.

ITSJUSTME. . last support request I had I asked several times that it be moved up food chain (to supervisor) and was never done. Again, something different. When things got complicated they use to send to Mike, but not anymore. To me they may learn something by going up the food chain.

Perhaps there needs to be levels of support?

I did call internet provider INSISTING that I had a problem. They came out today, did their checking and said NO problem on their end, with modem or with my router. They then said, IF it was internet issue it would not be speedy on one site and soooo slow on another unless there was problem on other end, or way too much traffic on the other end so that other end can't handle the load.

They went on auctiva site as well as ebay and others and auctiva's continued to be much slower than any of the others.

Computer slow, NO, New computer so that can't be it either.

Auctiva, is the internet provider blowing smoke???? IF so WHY would they tell me this???

Also, what is auctiva progress on finding something on this??? This has NOT always been this way so something has happened somewhere along lots of paths. There are too many locations involved to just be all internet, router, cache issues.
Thanks

Audtiva was a great site - until they seriously partnered with ebay. Mention another auction site, and your post will usually get remmoved. I had that happen to me a couple of times
There was a serious problem a while back where the center of the listing sometimes took 2-3 minutes to load. Same story, clear the cache, your ISP is the problem, your router needs to be replaced, etc. I knew that I was dealing with offshore folks.It was at that point I switched to Turbo Lister. Don't get me wrong - its a piece of junk and a resource hog BUT once you get the quirks figured out, it isn't so bad. No templates to speak of, but I'll sacrifice that. You can do a work around with it though to get a template, but changing the images after downloading the listing from ebay to TL is time consuming, so I don't bother. Auctiva once had a offline lister called Mr Poster. This was terrific. It was discontinued and Auctiva has never been the same. The ONLY reason I continue to use this is that I reuse the same auctions every few months and it is very easy to do that. I could simply save them in TL once they end and accomplish the same thing, but that would mean changing all my image locations and some of my images have been in Auctiva for 5 years or more. Do try a different browser. IE is awful, and has long been banned in our household. Firefox and Chrome are marginally better, but Opera at least to me is the clear cut winner. I am thankful tat they got Auctiva to work with Opera, but they had to make coding changes for it to work. I still wonder if something broke when they did that. How long does it take you all to save a listing and begin to work on the next one?

Hi Greg T, I have been having BIG troubles with Auctiva until in Account Preferences I changed my Design Editor to version v2.0. Auctiva now works great with no hang-ups. I use IE browser.
Regards...Ray

Third time today:
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# d04a1684-4d46-4fea-8bdb-36d982c9d9f8. Thank you.

Hi Ray,

Tried checking that and created and saved 3 dummy items. Took an average of 42 seconds between the submit and the create new item screen. Now I don't know if that is considered normal, but I CAN tell you that on two other sites the time between submits is about 5 seconds. If they can do it (and the one site is bigger than ebay as far as collectibles) than why can't Auctiva? Turbo Lister is a dog, especially the new version which luckily I have not downloaded. Probably the same programmers that Auctiva uses. Autiva loves to introduce new features. They should just get the old ones working properly. The only solution is to do other things while you are working in Auctiva because waiting for the item to save and a new screen to appear is agony.

Hi fellow frustrated users! I list on eBay au and am finding the same issues of slowness, especially downloading photos. It stalls many times and finally loses conectivity... It took me over 30 mins to list 3 auctions!!! This is appalling, and auctiva you'd better fix whatever the problem is as we will all be looking for a more reliable service...

If Auctiva has corrupted all of my saved listings by changing the description editor (which I am beginning to think they did)I will be looking to move away from here. It would be thousands and thousands of hours of work to fix them. I may have found one that does everything offline which are the best kind of listing tools and its free. I will probably check it out with a listing or two this week. If I have to do everything over again it isn't going to be here.

Greg...was your problem resolved? i know how hard that can be. unrelated to auctiva i had a big computer problem this past week and thought i was going to have to recreate the wheel. i was able to reindex my computer and am back to normal.

hope the same for you.

No, but here is a guess on my part - which probably wouldn't bother most users. The description editor just does not look right. I have listings that loaded fine last night, and look OK in ebay but when you go to the saved listing in Auctiva, the info is missing OR stranger still, is there but you cannot see it. Highlighting it with the mouse makes it visable. Switch to HTML, and it isn't there. My listings have a common save - at least for stamps. They have a description inside a table. Most of my non-stamp ones do not, and they look OK. My guess at this point is the descrition editor changed and it no longer allows tables. I've already begun to explore other third party software companies. I have found that Auctiva is rated around 2 stars, and many are better than that. I could almost consider redoing the listings in Auctiva,except as you know, a listing takes forever to create. I have a lot of old listings running LP's and such, that I have not checked. I'm guessing they are OK. What I need to figure out is how to export images from Auctiva so I would not have to reshoot everything.

Hi Community,

Thanks for continuing to keep us apprised of the behavior you are seeing. We have been collecting details from users who have been expericing slow performance on the Auctiva website and our IT team has been investigating those reports, but I'm afraid we have still not been able to determine why some users are experiencing these performance problems.

However, I will be sure to update this thread, as well as any support cases that have been filed to report such performance problems, if we are able to uncover anything that explains the behavior being discussed here.

-Mike

greg--thought of something else...on a few of my listings i changed the font color because it wasn't working with the template. that caused problems upon problems so i changed the template.

i know that sounds ridiculous but it fixed the unreadable the description. Likely program updates precipitated the problem (as you suggested) and changing the templates takes extra time because its a popup screen and we all know how long those take on auctiva.

Take a look at the post I started about an additional problem. There really is nothing else to do other than redo all the listings from scratch.

Auctiva, please let all of us know EXACTLY what the problem is with Greg's Listings. HOW we know if we have same issue, as I rarely go in and check each listing. How to make 100% sure this does not happen to our listings?

95% of the time I list directly onto auctiva. IF i cut/paste I do in notepad.

However, others may do differently. So this would be benefit to ALL to know this.

I think that the explanation that I have in the post relating to my problem covers it. You will never get Auctiva to admit they made a coding change. You can be sure that if you ever cut and pasted anything, you may have a problem if you go for a relist. My descriptions were too complex to simply edit each listing, so I will reshoot the items and use a plain vanilla listing with a template. They discourage the use of HTML as far as fonts, which I also did (didn't like their choices) So my descriptions totally disappeared, and the other info that was cut and pasted had the font color change from black to white.There program testing is th pits, but compared to the problems that the folks who upgraded to Turbolister 3 are having this is a walk in the park. Those folks if you read the boards can't even list. I advise checking your listings. Auctiva says that the change was done so ebay wouldn't reject the listings (though I doubt that) These would have accepted - with no desciptions. I don't know if I ever would have been wise to this change had a listing of mine not rejected due to an email address.

you've tempted a lot of folks greg...can you give us a hint

While there, check out their fees. then you will REALLY feel ill. I cross list some things on both sites. Contact me thru them or via FB and I can tell you some other things I cannot post here

Greg--friend request sent via fb

Well I tried listing using Firefox. Short lived experiment. While the response between listings was faster (about 15 seconds) it was all lost and then someWITHIN the listing. First off, the description editor doesn't work correctly in Firefox which they recommend. It does work in Opera which they don't Go figure. You can't cut and paste from the title line into the editor, overlaying an existing line and keep he size/font info correct. You have to redo the line with the drop downs or type into the box. That alone takes away the time saved. Also, scrolling is awfully slow, and why do they insist on these popout boxes for things like selecting item categories. NO ONE does that anymore. I guess we should be lucky they don't try to change it. The site would stop working altogether. Stick with Opera.....

Well it is now Nov 13th. & I can not list any listings tonight due to the slowness & also timed out problems with Auctiva.
I thought perhaps it was my old computer,so switched to my new Toshiba Laptop---same problem there too. All other internet sites are running fine on both computers.
I couldn't even upload my pictures tonight---going to be a real loss of profits for next weeks sales, since I have only 4 listings going. Took me over 4 hours to get them up and running. Grrrrr. I want my money back Auctiva!!!!!!!!!!!!

Auctiva, it has hit point that listing at night especially is IMPOSSIBLE!!! what is status of checking into this. I am sure people are not writing support anymore, forums have become same as most lately, we get no response, or one that does not solve the problem. I find it hard to believe that this is not being dug into like a dog would dig for a bone. This is only going to get worse as holidays come. If plan is that AFTER holidays this will fix itself because of less people listing, you could be right, but if not fixed before holidays I for one will sure be shopping around for next year. As we would be fools to put ourselves through this again next year.

If auctiva is only interested in commerce then they need to just let us know so we can quit wasting our time writing on forums for ebay issues. I find it hard to believe all new energy is put into commerce, mainly because most of those people came from ebay side to begin with. To me this is where future commercers will probably come from and if people are not happy with ebay side, why would they invest more time in commerce not knowing if it operates the same.

I can't even count the issues that have been mentioned in last months that have not receive any response from auctiva.

I suspect they do not check the boards based on the fact that when they abandoned Mr Poster like a kid on a doorstep, I waited for months for a response. They finally said that they had only one person working on Mr P and they were discontinuing it. For me the real issue is where do I and how do I move auctions and store items running in ebay with Auctiva images, and some other sites as well. It probably makes the most sense to simply keep everything on Auctiva as is, and do all the new listing using something else. Still, as long as it isn't too unbearable at 2 or 3 in the morning, I'm OK with that. To try to do it during the afternoon or evening is torture. Their servers cannot handle the volume. Never could and never will. Costs money to increase bandwidth and stuff like that.

Auctiva is definitely heading toward ecommerce. Just last week I got a boiler-room telemarketer phone call from Auctiva trying to get me to try their ecommerce solution. I don't think so....

Honestly, had thought at some point of trying commerce again, but at this point not gonna happen, as I am tied into this more than enough at this point. That is another reason I am not getting sucked into new services such as shipping, just one more thing to grow to depend on that could be removed or go down the river time-wise.

I do wonder, however, if they have different servers, or different location for servers or something than those of us on just the ebay side. If so would sure be worth the cost of just paying it just to have decent service for the ebay side. As this is horrid and getting worse.

All,

I don't have any specific information I can provide yet as to the site slowness issues that are being discussed in this thread.

Unfortunately, we have not yet identified a cause or causes. But we appreciate your concerns and we ARE in the process of looking into figuring out what is causing these issues and what can be done about it.

I'm not sure how long the resolution process may take, but resolving these site slowness issues is a priority for us.

When we know something more specific, we will update you.

What a surprise - as I mentioned (and it probably is gone as well ANY post made by any of us that mentioned a competitor to Auctiva has been DELETED. Auctiva does not like it when one tries to lure its customer base someplace else. This is over numerous posts including this one. The only way they will find an answer to the problem will be to stumble upon it. This has been an ongoing problem not for weeks but for YEARS. Lets see if this post lasts for even an hour.... and I won't mention the competitors name but checking the internet I see he worked for ebay writing auction software and then struck out on his own. I suspect Auctiva is gearing up in other areas as this guy will wipe the floor with Auctiva if his software is as good as the reviews say it is and they will need something besides auction software to stay afloat.

Greg

Auctiva deleted my post as well because I mentioned how great their customer service because I got a personal call from their president because I had a question.

Tony: If Auctiva can't get the site slowness problem fixed soon, there won't be anyone left.

Vickie,

Commerce is technically a separate, distinct system from Auctiva.com.

Users with a Commerce account also have an Auctiva.com account, and the two are interconnected. All the eBay activity that a Commerce user has goes through the same Auctiva.com servers and database as the activity that is being generated by users who have Auctiva.com service without Commerce.

I hope that answers your question.

I know I'm shooting myself in the foot here but you HAVE to do your listings in the middle of the night, between 2-5AM to improve your response time. Also, ditch the conventional browsers. If you are taking over 45 seconds (40 seconds too long in my book) to save a listing and have a new page open up, you need to give the Opera browser a shot. Do that, pause virus protection, and you will get some relief.

OK - I am conducting my own unofficial time comparisons. I had 60 listings to do this morning. They are quite simple as I was listing stamps (you know, the ones that Auctiva destroyed my saved listings). All that is changed in each listing is title, category, price,one line in the description (cut and paste) and change the image. Thats it. I did 50 of them in 98 minutes which is brutal, but its what I've come to expect over the years. I will do the remaining ones this afternoon. The 50 were done between 3:50 AM and 5:30 AM. I don't think starting them at around 2:30 would have bought me anything. I will post this afternoons results later. All done with Opera, XPSP2 and Avast turned off (security)

tried opera and it was a disaster. checked its ratings on cnet and some other sites and it does not even compare to the top 3. compatibility issues are one of the major complaints.

the installation messed with many of my computer settings, including default browser which changed to IE after uninstall. I NEVER use IE. Now I am stuck with search engine issues. everything going to bing.

bad experience with opera and still dusting off its impact.

I'm sorry to hear that. I have never had problems with Opera with the exception of Auctiva (they were using XML which Opera did not like). My wife likes Chrome and then I hear her yelling at the PC because it bogs down with Chrome after a while Opera has no issues with any of the secure sites, and certainly handles Java better than Seamonkey (Firefox Lite). I don't recall ever being told it would switch my default browser to IE - and I think I have IE5 on my PC. Who knows. Never use it. Curious it does not compare to the top 3.Not enough people use it I guess. Chrome and Firefox are memory hogs. Known fact. My PC is on 24/7. If I were using Firefox or Chome, I would need to restart every few days as the browser does not release all the memory back to the PC when it is closed. I can usually get 3 weeks with Opera sometimes 4 if I'm lucky - and I have but 256K of memory. When I finally start to use the new PC for everything, I probably won't have to restart for a month or 2! Just curious - how long does it take you to do a listing in some other browser?

Tony thanks for response, I just wondered because they commerce people sure do not seem to be posting if they are having problems which is HIGHLY unusual. Normally if there is a problem they speak up. I have not seen one post by them complaining of slowness.

Regarding the use of the Opera browser, I'd like to remind everyone that we do not recommend Opera for use with Auctiva. As I have posted on the forums before, our recommended browsers for the PC platform are Firefox and IE, and for the Mac platform Safari and Firefox. We also support Chrome. For what it is worth, our developers use Firefox as their primary tool.

Tony if you could come close to a 5-10 second response like some other online software I'd use Firefox.I'll take my chances with Opera until it stops working with Auctiva.

I was going to come here to open a new topic on slowness but see it's already done many times over. The site is STILL slow. If they don't fix it ASAP, I suppose we won't get much listed for the holidays! Grrrrrrrr!

I was quite surprised to find that the listing speed in the afternoon was almost the same as the very early hours. In Opera (the thing that Tony wont support) it took just about 2 minutes per listing. I uploaded 5 impages (one for each listing first) and then created 5 new listings changing only the title, category (all were stamps) and one line in the description. Changed the image as well. 5 listings, 9.5 minutes. Did the same thing with the "approved" Firefox - 13.5 minutes AND a busy script when trying to add a picture to the listing. The image part of creating a listing is really bad. Just to see, I did 5 listings almost the same way (you need to load images per listing not all at once) on the site whose name I cannot mention, 5 listings in 2.5 minutes. That was a little SLOWER than it usually is. I'm still not clear on the amount of time everyone thinks is slow. I think 10 minutes for 5 listings is too slow. Is it worse than that for you?

Hi folks

Auctiva has us all thinking that the time to get to their site is not an issue. Well lets assume that's accurate (in fact it may well be most times). Where I believe the slowness happens is in the architecture of the Auctiva system itself. I live in the far North Woods of Maine. My internet is not Broadband rather I bounce a signal to a tower 18 miles away so my performance is a lot faster than dial-up access but slower than DSL service. This allows me to watch web sites load files and such as if things are in slow motion (well for me they are). What I have seen over the year is that Auctiva is very prone to getting out of sync. By that I mean that if one task takes too long to finish a subsequent task may go into n infinite loop "waiting" for the slow task to finish (that means that even after the slow task is finished the next task is thinking its not done yet). I find I can hit Refresh (F5) and things will get done a lot faster than simply waiting. Most times this works okay but depending where you are in the edit process you could loose data. So if you have just tweaked the perfect title or crafted that killer description copy you information to the clipboard and paste it somewhere safe. The reason a refresh sometimes will fix the loop condition is because when refresh is hit a lot of the information had already been accessed by the computer so it can process that task that took forever in a more normal fashion so the next task (the one that just waited forever) can now start and not get "confused". Even if I am mistaken they will need to prove that and by doing that they will find the issue because an issue there is. As I say I'm willing to accept they really don't have a Bandwidth issue or a Server performance issue (one thing perhaps is they may "store" too much data/information) on the local machine (i.e. our machines)) but there is some issue.

There are many potential bottlenecks in the entire process not just how long it takes to get from point A to point B. Believe me, folks here say it takes minutes to list sometimes. Even with my slow internet and using a selective use of the Refresh option it has never come close to that. Once in a while I just walk away because somewhere on the super highway there is a bottleneck. That happens less than once a week and others here have a lot worse issue with response. So anything that is a measure of 10s of seconds or minutes most times is not a router issue (unless one is malfunctioning and I don't think all of these in all of the business have a bad router) but rather an infrastructure issue on Auctiva's end and/or a timing issue with all their functions that need to mesh together like the gears of a a clock (whoops sorry all you digital folks clocks used to have gears). It is not a trivial task but it is a standard task for the certain type of IT person I'm talking about

Sorry just some random thoughts.

Auctiva if I have upset your technicians (by the way I do not like that word as the types of folks I am talking about are not technicians, just like employees are not resources) I have done my task. Now hopefully they will turn over every possibility to PROVE me incorrect. If that turns out to be the result I will apologize and thank them for finding the issue and fixing it. I do not want to leave as I like it here but this is a promise not a threat. If it deteriorates much more I will go somewhere

just my 5 cents worth

Ed, are you saying that your response times are in seconds not minutes? As in 5-10 seconds to save a listing and begin a new one? How about their drop downs, or image selects? On Opera image selection is quite fast, on other browsers it crawls sometimes. While I don't live in a big city, we are not backwoods by any means, and as I have said, other auction sites which use their own software to upload are far quicker. The only saving grace is that TL is just as slow (I think I can mention them because Auctiva and Ebay are in bed together so to speak) and with that program you have to open and close it every 10-15 minutes as it does not release memory. I never seem to have the problem though that some have where listings do not load, though I don't know if they are scheduling them or doing a post now. I don't know, I still vote for server issues. Over the years they have had server issues regarding images and descriptions loading at a different speed other than the rest of the page. That being said, I figutr why should this be any different? We also never know what changes they are making. For all you know, changing the layout of the saved images may have introduced a bug someplace else. That can be a nightmare to debug, though I'm COBOL old school. I wouldn't have a clue with this sort of software.

We can surmise or guess all we want. Resources at Auctiva's end are scarce. trace routes alone indicate how slow everything is at that end compared to the rest of the route.

There is likely enormous packet loss and quality of service issues that relate to the type of local network at Auctiva's end.

Suffice it to say that it is costly to improve the network (and the hardware) to handle the traffic. So at busier times it is almost impossible to get through. (do a search on packet loss and that will explain a lot of what is happening on the network access side).

When Auctiva was purchased by alibaba I think we all felt a change in the corporate culture and caring. This is a profit center for auctiva and there is no reason for them to sink more money into it.

We can moan and try to help solve the problems by guessing what and how many issues there are or just accept reality. More money to improve the network and response times is not likely to happen.

Hi Greg yes the time is more like 30 to 40 seconds. that's why if its taking longer I hit the Refresh (F5 or the green arrows on top. Again unless a router somehwere ahs an issue and is constanlty requestiong "resend packet again and again" the times you are talking about are more infastructure / timing issues on Auctiva's end

sometimes it does not cost more money all it costs is someone with ability thinking and trying to make a bad thing better. When it does cost money it dosn't have to be huge amounts of money. If we knew more about the recent outage I bet that would give a clue. Their constant "ignoring" of everyhting is a lo like "chicken little" Auctiva soon your sky will be falling. again no threay justb a prediction

I beg you to prove me wrong please I hate change but their are some new things on the horizon.

until than enjoy the ride

Ed, I get the 30-40 second response as well without the refresh. I ONLY get that off peak, early in the AM. The bog down (when I use anything other than Opera) seems to be image related. Still 30-40 seconds compared to 3-5 at some other sites is a bit of an annoyance. Especially now, that they corrupted all my saved listings and I have to redo them. 50 stamp auctions would take me 40 minutes tops someplace else, almost 3 hours with Auctiva. Still, I'm staying with them for now because they are hosting my images on other sites and its way to much work to correct those other sites. Now I don't know if I was to download everything running toTL and then export to another site, whether it would take my images and store them on thir server. The 1000's of listings they corrupted that were saved on Auctiva are simply lost and its water under the bridge. Those I will have to redo no matter what. It's just a tough time of year to start experimenting with another company, but I suspect once the new year rolls around I'll have more time

Hi Gerg

I just read the rest of your post. So you're a kindred spirt. I've been in Cobol and Mainframe Assebler since 72

no wonder we thjink so much alike
ed

Ed - if your company is like my old one (and I was downsized in 07 when an Australian outfit bought us) we will be back in demand in I would say 2026. Y2K was never fixed - just a work around until 2028. Tons of companies did it. We actually had COBOL programmers in their 80's reading and checking out code. I was more of an analyst though I can read COBOL. I also was a tester and which is why the fact that Auctiva releases stuff into the production environment without testing annoys the heck out of me. I'd be fired if I did what these folks are doing. Lookandbyeme - I agree, No one needs the cosmetic changes they are doing. The new saved listing page does nothing for me. It certainly doesn't correct all the damage they did to my saved listings thats for sure. And why would ANYONE in their right mind use Auctiva to ship? Is it really cheaper than USPS Click and Ship? At least with the USPS you KNOW it's going to always work. They are trying to get more people to use it so they can lay off workers, so it has to work!

Greg it is NOT cheaper it is same price as ebay and USPS. I have not entertained this idea mainly for the following reasons:

1. At some point may have issues site does now with slowness IF it does not already, I have not used so don't know.

2. Does not compare all of the USPS options such as zone shipping which from NC to Calif on approx 3 and up pound package saves about $5.00 + if it will fit in zone a box. I do not think this was fully thought out before launched. . . (just my thought).

3. The one time I thought about using the scrolling was same as the NEW SAVED LISTING page, immediate turn off.

4. Really do not want to spend lots of time learing new system when I know ebay's and USPS, paypal's.

This offers NOTHING I can see that is not already out there. We can purchase their insurance even if we do not use their system to buy postage. . so nothing really to offer as far as I am concerned.

Had MUCH rather see this energy and money go to other areas. . .that are not already out there.

Just my thought and others may feel differently.

a lot of my slowness is because of my slow internet to the super highway and I have to accept that. sites that are 3 or 4 seconds for you are probably 6 or 7 for me. there used to be a site called www.speedtest.net that would time your throughput.

The neat one was SurfSpeed 2 from PC Mag that timed you to known servers (yahoo;eBay;apple; etc.) and than would compare that speed to others in your area and also compare to other ISPs. I think it stills exists give it The Google

as to your corrupt listings couldn't Auctiva restore the previous ones. I deleted all mine one time and they were able to restore them (I assume from a backup)