Auto email after purchase

Hi Iron,

Thanks for posting your question here. We do have some functionality in place that can be used to automatically send emails to your buyers when any sale occurs. However, it cannot be altered to only be sent to buyers after they have paid so I'm not sure if it would be sufficient for the purpose you described.

If you would like to use this type of automated email, you can make sure your account is configured to send them automatically by mousing over the "My Account" tab within your account, selecting the "Acct Preferences" option under "Settings". From there, you would want to make sure the setting called "Winning Bidder" in the Auto Email Management section is set to "On" and click the "Update Account Preferences" button below.

If you want to create your custom Winning Bidder email from our default Winning Bidder email, which would allow you to retain our design, you would want to mouse over the "Sales" tab and select the "Manage" option under "Custom Templates". You would then want to make the desired changes within the editor, give the template a new name, and click the "Save" button.

Once you have done that, you could set that new Winning Bidder email template as the default to be sent out automatically by going back to the Manage Custom Templates page and clicking the check mark icon next to the template.

If you would prefer to create your custom Winning Bidder email from scratch, you can do so by mousing over the "Sales" tab and selecting "Create New" under "Custom Templates". If you were to do that, the process of setting it to be the default used for auto emails would be the same.

If this type of automated email would not work for your purposes, you could also potentially create a custom email template that you could send out manually in bulk from your Auctiva Transactions page. The process of creating an email for that purpose would be the same, except that you would not set it to be the default used for auto emails.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab and clicking the "File Support Case" link.

-Mike