cant remove image from items for sale gallery on ebay

mrsconfused-dotcomMember

Hi i deleted a listing because no photo had been uploaded due to error on my phone. I have already deleted the listing and replaced it so dont know why the deleted 'ghost' picture is still showing up in my items for sale auctiva gallery.

hope you can help?

12/17/084:03 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi mrsconfused-dotcom,

Thanks for letting us know about this. If you ended the listing in question through eBay, that listing should be removed from your Auctiva Active Listings page and should no longer show up in your scrolling gallery the next time it refreshes, which it does about every 4 hours.

If you ended this item over 4 hours ago and it is still showing up in your scrolling gallery, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

12/18/0811:52 AM

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