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I've seen several old posts saying that the only way to change a listings template is to change it in the Saved listing, get the HTML code and then copy+paste into the active listing html editor on the eBay site.

For us, this isn't going to work very well and it doesn't seem like a very efficient use of our time, with around 1,500 items that would need changed...

Is there an easier way of doing this or are there plans to implement a better editing tool for live listings in the future? We know it's possible to change a listings Description, and quite easily, through the eBay API. And it also seems that when Auctiva was fetching our listings, they also changed our live listings to include the Scrolling Gallery at the TOP of each listing description. So we're really struggling to understand why the template can't be inserted when they can easily (and without permission) insert the scrolling gallery?

We were hoping to use Auctiva as it would be more cost efficient than developing our own program and keeping it updated every time eBay decides to change their API, but it doesn't seem like we're going to have much choice.

Hoping you can help us out with this!

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Hello M.U.R.E.,

Unfortunately, this is correct - in order to make use of one of our templates, you would need to use the steps you describe, making the change to a saved listing or recreating a listing and applying the template, then using the HTML on the Revise Your Item form on eBay.

Please keep in mind that the scrolling gallery can be added to listings, but using a template affects the formatting of the entire listing, and so they are not able to be added in the same was that the gallery can.

Please also note that you can set your account preferences to not use the scrolling gallery so it is not appended to your listings, and the Manage option from the Gallery menu of your account will allow you to make changes to your scrolling gallery preferences. Please note that changes made to your gallery preferences only affect the gallery on listings posted after the change. If you make a change and would like it to affect the active listings, please file a support case and let us know and we can run commands to remove it and then re-append it with the new preferences.

I have forwarded your comments regarding the templates and a tool to add them to already active listings on to our product management team for their consideration and will update this thread should more information regarding this become available.

- Craig
Hi Craig,

Thanks for the detailed response.

I have changed our preferences for the gallery and page view counter and will open a support case soon to have them removed from the active listings.

With regards to editing the template on live listings, we feel that we are going to have to develop our own program to sort this for us in the meantime. It's a shame that it cannot be done with Auctiva as it is a really good set-up otherwise with a simple and easy to use template editor. I hope your devs take this into consideration for future releases.


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