I do not have a option for custom item specifics only choose item specifics which do not match Ebay requirements??? How do I get to custom, it says it is suppose to be offered under the item specifics but there is nothing there??????
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Hi hih,
I am not aware of any technical problems that would prevent the Custom Item Specifics link from showing up within Auctiva for categories that support the option so I suspect there is something on your side of things that is blocking the link from being displayed.
I have dealt with a few situations in the past where sellers using the Firefox browser were encountering this specific problem and we ended up being able to determine that the Ad Block or Ad Block Plus add ons for Firefox were blocking the Custom Item Specifics link from loading on the lister page.
Therefore, the first thing I recommend trying is checking your browser to see if you have Ad Block or Ad Block Plus installed. If so, please try disabling either add on (at least for Auctiva.com) and then check to see if the Custom Item Specifics page will load when those have been disabled.
If this does not resolve the problem, or you do not see any evidence that you have either of these add ons installed, please contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option and we will be happy to continue working with you.
I hope this helps!
-Mike
I am not aware of any technical problems that would prevent the Custom Item Specifics link from showing up within Auctiva for categories that support the option so I suspect there is something on your side of things that is blocking the link from being displayed.
I have dealt with a few situations in the past where sellers using the Firefox browser were encountering this specific problem and we ended up being able to determine that the Ad Block or Ad Block Plus add ons for Firefox were blocking the Custom Item Specifics link from loading on the lister page.
Therefore, the first thing I recommend trying is checking your browser to see if you have Ad Block or Ad Block Plus installed. If so, please try disabling either add on (at least for Auctiva.com) and then check to see if the Custom Item Specifics page will load when those have been disabled.
If this does not resolve the problem, or you do not see any evidence that you have either of these add ons installed, please contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option and we will be happy to continue working with you.
I hope this helps!
-Mike
My item details or custom item details buttons of options have been gone for over a month. I am mostly listing from eBay until resolved.. When will that be???
ADBLOCK was blocking Item Details! Fixed now.
It is now seven years later and the problem has again arisen. I have Foxfire browser 16 and Adblock Plus 2.1.2. I need to disable the Adblock add-on in Foxfire browser/tools/add ons for the items specifics or custom item specifics link to show up on my listing page. So until Foxfire or adblock fixes the problem I can just do that. 
won't ADBlock allow you to turn off the adds on the Auctiva site only. Most ad blokers can do that