Editing Description

Hi Sandynow,

Thanks for bringing this to our attention. It sounds like you must have recently updated to Internet Explorer 11.0 because we have recently become aware of some compatibility issues between that new browser and the description editor on our site which can cause behavior similar to what you have described.

Our technical team is currently looking into the cause of these issues and we will implement a solution as soon as we can, but I cannot be certain when that may happen at this point in time.

Provided you are indeed seeing this behavior through Internet Explorer 11.0, you should potentially be able to work around the issue by using the “Emulation” option to run Internet Explorer 11.0 in Internet Explorer 10.0 mode, which can be done via the following process.

1) Open up Internet Explorer 11
2) Press ‘Alt’ key on your keyboard to bring up the top menu. And then go to Tools
3) Developer Tools. Alternatively you can just press the ‘F12’ key on your keyboard.
4) This will bring up the IE developer tools at the bottom left.
5) Scroll and select the “Emulation” icon (or press Ctrl + 8) in the 'Developer Tools' section, you will need to select 10 from the pull down menu next to Document Mode to get the IE 10 compatibility mode.

Since these issues are specific to Internet Explorer 11.0, you should also be able to workaround them by using an alternate browser like Mozilla Firefox or Google Chrome, which can be downloaded at no cost from the following sites:

Firefox: http://www.mozilla.org/en-US/firefox/new/
Chrome: https://www.google.com/intl/en/chrome/browser/

We apologize for any inconveniences this may be causing.

-Mike

Hello again. I went to My Account and am not sure what I am supposed to update. I have Windows 7.

Thank you

Carol

Hi Carol,

I'm sorry that my previous response was not sufficiently clear. There is actually not a setting within your Auctiva account that you can update to work around this issue so you have not overlooked anything within your account preferences.

This issue is inherent to using the Internet Explorer 11.0 browser so, in order to avoid the behavior you have described for now, you would either need to use a different web browser (such as Mozilla Firefox or Google Chrome) or use the instructions I provided previously to use the “Emulation” option within Internet Explorer 11.0 to run that browser in Internet Explorer 10.0 mode.

As an alternative to using the “Emulation” option, you should also be able to work around the issue by setting your Internet Explorer 11.0 browser to run “www.auctiva.com” in compatibility mode, which can be done via the following process:

1) Select “Compatibility View Settings” from the “Tools” (gear icon) menu within Internet Explorer
2) Enter “www.auctiva.com” in the “Add this website” field on the ensuing “Compatibility View Settings” window
3) Click the “Add” button
4) Click the “Close” button

I hope this helps clear things up.

-Mike