error messages and item specifics dropped

Hi itsjustme,

Thanks for helping to bring this issue to our attention. We are currently experiencing some technical difficulties that are causing general site slowness as well as some errors like you described and our technical team is currently working to resolve the issues as soon as possible.

I will keep you posted on this situation through this thread as additional information becomes available. We apologize for any inconveniences this may be causing.

-Mike

I can't preview or save my listings. Everything is molasses slow! I can't list.

I can't preview either, and I tried to list, got bounced because of return policy. The return policy is missing from the listing entirely.

Hi Community,

We believe we have resolved the issue that was causing the general site slowness and timeout error messages that some users were seeing, but we are still seeing a number of situations where certain fields (such as Item Condition, Custom Item Specifics, Add/Edit Variations and Return Policy) are not showing up on the lister page - which appears to also be impacting the preview page.

Our technical team is still working to resolve this remaining issue as quickly as possible and I will continue to keep you posted on the issue through this thread as additional information becomes available.

I hope to have some good news for you soon. For the time being, we appreciate your patience with respect to this matter.

-Mike

Thanks. I thought I was just extremely tired and missing something.

Seems that these "issues" are more common than uncommon. Severely affecting our productivity. How about a credit for experienced downtime??

Is it working yet? I'm still getting errors with Item Specifics, Condition, Page Preview, etc. Can't list anything.

just heard from engineering. they are still working on it.

i am writing my listings and saving them since they can't be updated without item specifics, condition, return etc. i'll add those in when system stabilizes.

Hi Community,

We have come up with a solution which we expect will resolve these issues and our technical team has begun the process of updating our site with the necessary changes. Although it is not entirely clear how long it will take to roll out these changes across our entire site, we do not expect it to take too much longer.

I will continue to keep you posted through this thread as additional information about this becomes available. Thanks again for bearing with us as we have been dealing with this situation.

-Mike

Item specifics and return policy disappearing from listings. Can't list anything.

I have listing that were created today and saved prior to this issue, will I have to re-add item specifics again? Thanks....I don't know how old your post is, if you are Pacific time zone?

Hi Cindy (& others),

If you have saved (or attempted to post) listings while this issue has been ongoing, it is likely that the data which was present in one or more of these fields will be lost and that you will need to enter that data again. However, existing saved listings that were not saved during this time period should not be impacted in any way.

For future reference, the times stamps that are represented on our Community Forum do reflect the Pacific time zone - so my previous post took place just less than 30 minutes ago.

-Mike

Mike, I have to say, I am BEYOND irritated at this point. I have been trying to list items on eBay since 2:30 p.m. Eastern time today. It is now almost 6:30 p.m. and I have managed to list ONE item.

The very least Auctiva should do for us sellers is provide a rebate or credit of some kind. I have wasted a LOT of time, continuing to input Item Condition, Item Specifics, only to come to Page Preview and all it says is "My Item Title".

This is terrible. What on earth is going on over there?!!

Hi Community,

We have just finished releasing the changes we have been working on which are intended to address these issues and, as a result, we expect that you should now be able to complete all the required fields for your for your listings and preview them without any difficulties.

If you notice any remaining issues of this nature, please don't hesitate to let us know. We apologize, once again, for the inconveniences these issues have caused.

-Mike

Then why is is NOT working?? The return policy is still missing!!!

Mike...while I have tried to list about hour ago...it was very slow...very painfully.

BUT my question....

WHAT if this this had happened tomorrow when 60 out of 73 of your employees are headed to China...or during the week you all are gone?

Can issues such as this be solved while on a play/work trip.

New listings are working fine but the return policy is missing on the other listings that were saved during the problem time. Duplicating the listing doesn't work either to fix the prob. I'm just going to have to create a new ad...

Ok i take that back....not working fine...think I spoke too soon...I did manage to get 2 items listed....what a wasted afternoon....now just got the message : Error
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

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YEAH IT'S ANOTHER WASTED DAY THANKS TO AUCTIVA. IT SEEMS LATELY THE SITE ISN'T WORTH THE HASSLE. THERE ARE MORE ISSUES AND HEADACHES THAN ITS WORTH!!