generating an ebay token

I reviewed your support case and we recommended that you contact eBay directly to resolve this problem. I notice that our analyst wrote to you that we had contacted eBay about your specific problem, and that eBay was working to resolve it.

If we could fix this for you, we would, but the problem is caused by something going awry on eBay's site with respect to your account, and only they can help you with it.

Sorry I can't be of more help, but your best bet is to get directly in touch with eBay support yourself.

tony,
yeah i've tried to contacted ebay support and if i can fiqure out how to get thru we'll see if they can help me use your product (have you clicked the "contact us" button at ebay lately? whew what a maze). the thing that kind of surprises me is... auctiva has probably been thru this many times with ebay and i could really use the benefit of that experiance. but the extent of your advice to me is talk to ebay. have you learned anything about this problem that might help me resolve it...to the benefit of us both?
mike

tony,
i don't know if you are getting this or not. i will add this to my open support case as well but everyone in the community should see have helpful the advice to contact ebay so far has been.

10:42:05 AM blusinatra
Initial Question/Comment: Listing Your Item
10:42:11 AM System
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10:43:06 AM System
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10:43:26 AM System
Kurt J. has joined this session!
10:43:26 AM System
Connected with Kurt J.
10:43:30 AM Kurt J.
Hello, thanks for waiting and welcome to eBay Live Help! My name is Kurt. How may I help you?
10:44:49 AM blusinatra
hi kurt, i was chatting with mary ann m. when the system booted me off. she is working a problem for me. can i get back to her?
10:46:06 AM Kurt J.
You can tell your issue to me. I can certainly assist you.
10:47:50 AM blusinatra
she had put me on hold for about 10 minutes looking for an answer but if you want to start over... i'm having a problem generating a ebay token for my autiva service.
10:49:16 AM Kurt J.
You have not yet generated the token.
10:49:32 AM blusinatra
no, here is a copy of some communique with auctiva...
10:49:37 AM blusinatra

Posted May 06, 2010 10:53 AM
hi there,
after switching over to the web based service from auctiva classic i was prompted to follow the links to obtain an ebay token. after getting to the ebay sign in screen and putting in my user name and password it goes to ebay for a second it goes to a internet explorer screen that says...

"This program cannot display the webpage"

i've spent the better part of the last couple of days trying to use auctiva's new service. i made a request for help from auctiva and was told it was ebay's problem contact them. since it's ebays problem i combed the message boards, their help pages, tried to contact them. nothing. did everything the ebay "community" experts suggested. nothing. can't get a token, can't use the service.
i've spent countless hours in the last week trying to stay a auctiva customer and after more than 10 years with them, i'm about done. any ideas out there?
blusinatra
Posts: 2 | Registered: May 06, 2010

Auctiva Tony M.
Auctiva Product Manager

Specialist
Posted May 06, 2010 12:55 PM Hide Post
I reviewed your support case and we recommended that you contact eBay directly to resolve this problem. I notice that our analyst wrote to you that we had contacted eBay about your specific problem, and that eBay was working to resolve it.

If we could fix this for you, we would, but the problem is caused by something going awry on eBay's site with respect to your account, and only they can help you with it.

Sorry I can't be of more help, but your best bet is to get directly in touch with eBay support yourself.

Auctiva Tony M.
Sr. Product Manager, Auctiva.com
Posts: 272 | Location: Chico, CA | Registered: April 22, 2009

Ignored post by Auctiva Tony M. posted May 06, 2010 12:55 PM Show Post

blusinatra
Newbie
Posted May 06, 2010 07:59 PM Hide Post
tony,
yeah i've tried to contacted ebay support and if i can fiqure out how to get thru we'll see if they can help me use your product (have you clicked the "contact us" button at ebay lately? whew what a maze). the thing that kind of surprises me is... auctiva has probably been thru this many times with ebay and i could really use the benefit of that experiance. but the extent of your advice to me is talk to ebay. have you learned anything about this problem that might help me resolve it...to the benefit of us both?
mike
Posts: 2 | Registered: May 06, 2010


10:49:41 AM Kurt J.
For this you need to contact Auctiva customer support.
10:50:51 AM Kurt J.
To contact Auctive please visit the following link:

http://classic.auctiva.com/help/help.asp
10:52:12 AM blusinatra
yeah i've done that and you can see they say to contact you. anyway i can get back to mary ann m.?
10:57:06 AM Kurt J.
I would like to inform you that the token has not yet being generated. You can inform this to Auctiva.
10:58:59 AM blusinatra
i'm aware of that kurt. when i go to ebay to generate the token ebay's system does this as stated above...after getting to the ebay sign in screen and putting in my user name and password it goes to ebay for a second it goes to a internet explorer screen that says...

"This program cannot display the webpage"

11:02:36 AM Kurt J.
Token are generated by third party and not eBay.
11:06:36 AM blusinatra
please kurt. mary ann m. was doing something in the 10 minutes she had me on hold. maybe she found a solution. and are you telling me that ebay lets third parties generate tokens to access customer accounts. sounds like a dangerous ebay policy. are you sure? makes more sense to say that third parties generate requests for tokens that ebay must then either accept or deny.


kurt then apparently hung up and i got to take a customer satisfaction survey.

I had this same runaround from auctiva then waded through three disconnects on ebay chat, to finally have auctiva tell me that it is a problem with IE and that it works fine with Firefox. So I downloaded Firefox and used that to generate my ebay token and it worked just fine.

just thought I would save you some headaches.

kendra

I am having this same problem right now. I have only been given the round around with Auctiva support. THey are acting like they don't know what I am talking about. It looks like they should with how many people are having problems with it. I am so frusterated right now...

Hi Community,

Thanks for sharing your feedback with us about this issue. I understand that some of you have not been able to get any assistance with this matter from eBay's customer support team, but the fact of the matter is that the issue is occurring due to a technical problem on the eBay side of things (as Tony mentioned earlier in this thread) so there just isn't anything we can do to *fix* it from our end.

We did open a support case with eBay’s Developer Support team a while back to bring the issue to their attention and, while they filed an internal report about the issue, they have not been able to get back to us with an estimate of when the issue may be resolved.

We have dealt with some customers who were being impacted by this problem that were eventually able to generate their tokens successfully after retrying several times and/or attempting to do so using a different browser, so there does seem to be some intermittency to the issue.

Therefore, all we can really recommend to any users who are being sent to this “Page Cannot be Displayed” page after entering their eBay log in information during the token generation process is to continue to try again and perhaps give it a shot using a different browser.

I’m sorry there is not more we can do to help with this, but I hope this information helps clarify the situation a bit more.

-Mike