HELP PLEASE!! NEW TO THIS, CANNOT FILE REQUEST

benjumanjiiMember

HI GUYS - PLEASE HELP

I am having the problem which seems to be happening alot from what I've read, with the pictures in the window not loading, all I get is the loading picture message.

This has been happening since I first set up my Auctiva account a week or so ago. I have tried to do a File Support Request but I can't do it, it just brings up an application error.

So I have no idea how to get my problem fixed if I am unable to contact Auctiva Help Support.

Any suggestions?????

Thanks
Shez

6/17/068:39 PM

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rickbradfordMember

Shez, I've just file a support request and pointed to this thread so hopefully someone will pop over soon...

6/18/068:08 AM

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rickbradfordMember

Well, I thought they might post here but this is the reply I got from Allen S. in support:

quote:
Hi,

I have just checked your issue and found that everything is working fine in your account. The store window and the images are showing up fine at my end. Please check it once more and feel free to get back to me for further help and support.

Thank You,
Auctiva Support.

6/18/067:49 PM

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benjumanjiiMember

Thanks Anyway

I wonder if they checked my account or your account???

It seems my new listings are showing up on the windows so perhaps its just the old ones that weren't set up through auctiva that don't show up, I did upload all the pics though.

Oh well, when they all end hopefully all the new listings will work

Thanks

6/18/068:10 PM

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rickbradfordMember

quote:
I wonder if they checked my account or your account???

Yeah, they weren't too clear about that but I included the link to the thread and the reason for the request, so I assume they checked your account out..

6/19/066:36 AM

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