Jeff, I do agree with #2. I have seen too many times that ebay doesn't give a damn about the seller. If there were any other venues where i could make as much as I do on ebay, I would give it up in a heartbeat. But the fact is, while I also sell on other sites, they do not have the volume of buyers that ebay does. It isnt even about the $15 (which actually would be around $25 because she wants shipping both ways), it is about the act that I am disgusted with this buyer and needing to vent as well as ask advice.
quote:Originally posted by JeffS:
What's funny about this entire thread is:
#1, this entire hassle is about $15 ($20 total). Refund the money and move on. Tell her to keep, or eat, or do anything she wants with the shoes. These people are not worth your time, especially for $15.
#2, you seem to think eBay gives a damn about you, the seller. You seem to think that reporting a user to ebay will do something. Sorry to be so cyincal, but ha, ha.
#3, you seem to think eBay will support you in "following the rules". The "rules" only work for eBay, not for you. See #2.
#4, I saw no "feedback extortion". She wants to work something out before leaving a negative or a positive. If you you think YOU are in the right, and don't care about the potential negative, then tell her "all sales final" and move on. You can't please everyone. If you think reporting this user to eBay for "feedback extortion" will do anything, see #2.
Sorry to be so overly negative. You have to try to work your problems out without eBay. I've had over 8 years of eBay and their BS. If it wasn't for the fact I still make some pocket money, I'd have nothing to do with this two faced greedy monster.
I disagree.
I would 'eat' a negative before I would refund .01 to a buyer who is trying to extort, control or get something for nothing. If it were $100, $1,000 or $10,000 would it then be a different matter? The money, isn't the point. Sellers shouldn't be held hostage to buyers who feel they have the right to totally disregard any and all of a sellers terms.
Even if a complete refund is given, guess what? The buyer can and many times will 'still' post a negative feedback rating. If by chance, they post a positive FB rating (having placed the fear of a negative into said seller and received whatever demands they made) now, this bogus buyer is passed onto the next seller without recourse.
This goes beyond money. Although, $15 isn't much, $15 times every buyer who pulls this type of crap adds up over time. It adds up in dollars and the feeling you are a prisoner to this type of buyer. Some people would rather grant such unfair demnads and move on. Hey, whatever works, I guess.
Not me. I will not be held prisoner to these type of buyers. If this buyer presisted on harrassing me, I would tell them to do whatever they feel they must do, and I would do the same. Then they would be blocked as a buyer and blocked from email correspondence.
If I had 1,700 positive feedback rating to a buyer with a mere 10...enough said. I'd eat the neg, respond to bogus neg and move on.
I do agree that getting caught up in some kind of transaction drama is a huge waste of time. It serves nothing and is unprofessional. A single email that's to the point, says all that needs to be said is all that's required.
I've had buyers try to muscle me with negative feedback. I've told them flat out, I will not be held hostage to feedback extortion and if they wanted to neg me to go right ahead.
Funny how not one of them has!
I have received 3 negs.
1) from a buyer who kept changing, delaying and not paying her bill. Who finally negged me because I couldn't take her credit card by telephone.
2) from an international buyer who won an item (if I had checked her FB prior to her winning, her bid would have been cancelled) she scammed me. I allowed her to pay via PayPal and 6 weeks later she claimed non-receipt. She then went on to do this to many, many sellers.
3) from a buyer who raved how much they LOVED their pants but how they were too small. They were suppose to return them for a merchandise credit...only to wait exactly 90 days and neg me.
I have yet, to receive a deserved negative feedback rating. Guess what? I have deserved to receive a couple of negs. The negs I've recived were underserved. Most negs you get will be undeserved. It's the nature of the poorly created eBay feedback system. Don't waste your time arguing with buyers. Stand your ground and move on.
On last thing, receiving a neg isn't the end of the world.
Let it go.
Probably should not say this because I will get some grief but ask if he/she needs a thesaurus or a dictionary.Sorry I know I should not say that but it just p***** me off when you get unwarranted comments by people who can not use or speak the queens english 
.
ps i think there is one * too many
ohh hang on no there is not wooohooo
I hope my spell check is set to UK
Remember A Negative is not the end of the world !!!!
jeffs post is spot on !!!!!
.ps i think there is one * too many
ohh hang on no there is not wooohooo
I hope my spell check is set to UK
Remember A Negative is not the end of the world !!!!
jeffs post is spot on !!!!!
Everyone is free to disagree with me. It's my opinion. It's my opinion of eBay, which I think is the most disgusting company on earth next to oil companies. It's opinion of this particular buyer who is not worth your time. Period.
A good example of this is it went from "I am not satisfied, what can we do about this?" to "You are a rude person". Personally I have no time for BS like that. eBay will not help or stand behind you. You are nothing to eBay.
If you feel you want to get into a pissing contest with people (buyers), you are absolutely free to do so. That's your right, I won't argue with you. That wasn't my point.
To me, these types of buyers are 'ants'. They are to be ignored. They can not be satisfied. You should get away from them as quickly as possible and get back to business. Why do you think stores try to get rid of complainers as quickly as possible? So they don't make a scene, attract attention, and hurt business. Complainers exist. You found one. Fortunately I have have had very very few of them to deal with. But we all get them every now and then.
A good example of this is it went from "I am not satisfied, what can we do about this?" to "You are a rude person". Personally I have no time for BS like that. eBay will not help or stand behind you. You are nothing to eBay.
If you feel you want to get into a pissing contest with people (buyers), you are absolutely free to do so. That's your right, I won't argue with you. That wasn't my point.
To me, these types of buyers are 'ants'. They are to be ignored. They can not be satisfied. You should get away from them as quickly as possible and get back to business. Why do you think stores try to get rid of complainers as quickly as possible? So they don't make a scene, attract attention, and hurt business. Complainers exist. You found one. Fortunately I have have had very very few of them to deal with. But we all get them every now and then.
quote:Originally posted by moodymama1024:
... i went and review the descriptions on the item that u sold me and it says new.. never worn...i looked at the pix butyou cant really tell from those pix. .....and they look reallllyyy used the back part of it....
If you are interested, here is a link to the auction she is referring to:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=4865...name=ADME:B:AAQ:US:1
I disagree. The pictures DO show clearly the condition of the shoes, and there is no damage apparent at all.
That's my 2 cents on this issue. I hope that it gets resolved, or it dies a quick death so that you can get on with business!
Simco, I don't think a dictionary would help someone who has no idea what punctuation is! I have had a hard time deciphering her messages simply because I can't figure out where one sentence ends and another begins.
Jeff,
You are right about the pissing contest. She has sent me 4 more emails with new excuses about why the shoes are not new. I told her in my last email that I would no longer respond to further emails from her. I have not responded to the last 4. I refuse to continue having a battle of wits with an unarmed person. To be honest, I kind of feel sorry for her. My 10 year old can complete sentences better than this person.
You are right about the pissing contest. She has sent me 4 more emails with new excuses about why the shoes are not new. I told her in my last email that I would no longer respond to further emails from her. I have not responded to the last 4. I refuse to continue having a battle of wits with an unarmed person. To be honest, I kind of feel sorry for her. My 10 year old can complete sentences better than this person.
quote:Originally posted by moodymama1024:
Jeff,
You are right about the pissing contest. I refuse to continue having a battle of wits with an unarmed person.
Suthrnjewl<----smiling
There's ALOT of great advice in this thread. A nice collection of everyone's thoughts that work together real well.
Simco's statement regarding the thesarus tickled my funny bone, too! <smile>
You're doing the right thing by moving along.
My best,
Donna
Two things:
This will destroy any credibility or professionalism you displayed up to that point. Believe me, I know it takes a ton of self-restraint, I'm just saying.
Holding negative feedback over the seller's head is feedback extortion. Bringing up the possibility of it happening is a threat.
And it's a good example of why the feedback system doesn't work. Too many people are just no good.
moodymama, however this works out I do hope you've added this person to your blocked bidders list. Otherwise, she'll probably be back again for the same sort of deal.
quote:I replied this time with an equally nasty email.
This will destroy any credibility or professionalism you displayed up to that point. Believe me, I know it takes a ton of self-restraint, I'm just saying.
quote:I saw no "feedback extortion".
Holding negative feedback over the seller's head is feedback extortion. Bringing up the possibility of it happening is a threat.
And it's a good example of why the feedback system doesn't work. Too many people are just no good.
moodymama, however this works out I do hope you've added this person to your blocked bidders list. Otherwise, she'll probably be back again for the same sort of deal.
It sounds like she got the idea somewhere that she could complain about the product and get a partial refund.
Her shoe complaints are ridiculous. I've sold shoes and fitted many babies with their first pair. I know we're talking crib shoes and not walking shoes, but still...
1) You don't mush down the back of baby shoes unless you have absolutely NO idea what you're doing. The child's foot would never be in them properly, the kiddo would not appreciate having their shoes pushed on like that. These shoes have fasteners to open and close them. The only way I can see them getting smushed in back is if Mom was trying to get a shoe that was WAY too small on the child.
Older kids mash the backs of shoes shoving them on and off without untying. Not infants.
Sometimes with a dress shoe we'll work the back a little to make them more comfortable for the initial try-on. I doubt crib shoes would have a stiff back so this shouldn't apply here.
2) A crawling infant would un-new a pair of shoes like that very quickly. A pink nubuck would show dirt and wear if it was not new. The shoes look very nice and new.
3) The only thing I can potentially see for her to complain about is the bottom. I think it's just the lighting and/or the nap of the material, but they look like there might be a slight amount of wear there.
Light colors will pick up dirt even from a try-on. If these have been worn, I suspect they were worn for a photo then returned to a store or something like that. If they were in new condition, they were in new condition.
Her shoe complaints are ridiculous. I've sold shoes and fitted many babies with their first pair. I know we're talking crib shoes and not walking shoes, but still...
1) You don't mush down the back of baby shoes unless you have absolutely NO idea what you're doing. The child's foot would never be in them properly, the kiddo would not appreciate having their shoes pushed on like that. These shoes have fasteners to open and close them. The only way I can see them getting smushed in back is if Mom was trying to get a shoe that was WAY too small on the child.
Older kids mash the backs of shoes shoving them on and off without untying. Not infants.
Sometimes with a dress shoe we'll work the back a little to make them more comfortable for the initial try-on. I doubt crib shoes would have a stiff back so this shouldn't apply here.
2) A crawling infant would un-new a pair of shoes like that very quickly. A pink nubuck would show dirt and wear if it was not new. The shoes look very nice and new.
3) The only thing I can potentially see for her to complain about is the bottom. I think it's just the lighting and/or the nap of the material, but they look like there might be a slight amount of wear there.
Light colors will pick up dirt even from a try-on. If these have been worn, I suspect they were worn for a photo then returned to a store or something like that. If they were in new condition, they were in new condition.
Thanks for your post starrynight. I have been wondering what "smushed back, like when you put them on a baby" meant ever since she wrote that. I guess all I had to think about was my 10 year old shoving her foot in without untying her shoes. The backs were definately not smushed!
Anyway, she left feedback. It is positive amazingly. I guess she did not want a red mark on her (even though I never said I would leave her a neg if she did) but this is what it says
"shoes are lovely but not new as listed... good communication fast shipping." I would really like to leave her one saying Customer paid quickly but is a PIA. lol
Anyway, she left feedback. It is positive amazingly. I guess she did not want a red mark on her (even though I never said I would leave her a neg if she did) but this is what it says
"shoes are lovely but not new as listed... good communication fast shipping." I would really like to leave her one saying Customer paid quickly but is a PIA. lol
Sorry that should have been PITA.