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Hi, I usually list auctions directly onto ebay. The listings appear shortly thereafter on my Auctiva gallery. The other night, I was running behind on listings, and decided to post auction listings without photos. Later, I added the photo html to all my ebay listings. The problem is, my Auctiva gallery remains empty of photos. I mistakenly thought that once I added pics to my auctions, they would update to the Auctiva gallery. I signed onto Auctiva to see if there is a way to add thumbnail pictures so the pics can appear in the slide show. I have tried this a dozen times or more with no results. It looks weird having an empty slide show. Thanks for any help offered.
Original Post
You might be able to get the scrolling gallery to refresh completely by regenerating your token, but I'm not sure. When you first generate you token, that's when your already active listings get 'Auctiva'd', and have the scrolling gallery added - it might cause all that to happen again if you get a new token (My Account > eBay Settings > Get new token), but I don't know for sure as I have never had to do it.

Might be best to log a support request.

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