That worked once. Now they won't upload using Google Chrome. Same thing I get with FF.
I need to list today!
I'm having the same issue with uploading photos. A few photos will upload and it will just freeze at random and waste my time for 5 minutes before it times out. I contacted support and mentioned I had tried to upload with Chrome, IE and Firefox and the reply I received was to try to use a different browser such as Chrome and also they were sorry I was having issues. I'm at at loss here! Maybe the should realize the possibility of the problem being on their end?
I still can't upload pictures, maybe one will load & then it freezes. I use firefox, never had a problem until yesterday. This is costing me money as this is day 2 I cannot upload pics. I did file a ticket yesterday, no response yet. Please find a solution, Thank you.
Same reply I received yesterday from auctiva, mzimm.
As I said, I am having to load one pic at time. This is very frustrating.
As I said, I am having to load one pic at time. This is very frustrating.
Hi Commmunity,
Thanks for letting us know that you are still encountering similar uploading issues following the change we implemented yesterday. Our technical team is currently investigating what else is necessary to resolve this issue and we will put a solution in place as soon as we can.
I am uncertain when we may be able to address the issue at this point, but I will keep you all posted through this thread as additional information becomes available. We apologize, once again, for the continued difficulties.
-Mike
Thanks for letting us know that you are still encountering similar uploading issues following the change we implemented yesterday. Our technical team is currently investigating what else is necessary to resolve this issue and we will put a solution in place as soon as we can.
I am uncertain when we may be able to address the issue at this point, but I will keep you all posted through this thread as additional information becomes available. We apologize, once again, for the continued difficulties.
-Mike
At least I am not the only one 
It has worked twice for me! :::Keeping fingers crossed::::
Hi Community,
We are still attempting to track down exactly what caused this issue to surface occasionally over the past few days, but I am pleased to report that we have recently put some additional measures in place designed to recognize when these errors are going to occur and alleviate them quickly.
We will continue to work toward finding a permanent solution to the issue as soon as possible and I will let you know through this thread when we have done so or any other pertinent information on the topic becomes available.
If you encounter errors of this nature for any prolonged period of time moving forward, please don't hesitate to let us know. Thank you all for your continued patience as we work to resolve this issue once and for all.
-Mike
We are still attempting to track down exactly what caused this issue to surface occasionally over the past few days, but I am pleased to report that we have recently put some additional measures in place designed to recognize when these errors are going to occur and alleviate them quickly.
We will continue to work toward finding a permanent solution to the issue as soon as possible and I will let you know through this thread when we have done so or any other pertinent information on the topic becomes available.
If you encounter errors of this nature for any prolonged period of time moving forward, please don't hesitate to let us know. Thank you all for your continued patience as we work to resolve this issue once and for all.
-Mike
I'm having the same problem today. Never has an issue before but the bul uploader will load 8 to 12 pics from the ones I have chosen then it just feeeze. I have to log out and start again then it will work again for another 8 to 12 pics and then freeze again. Tried switching browers to IE from Chrome and the active X download does not even start so can not do any on that browser.
I've got 260 images to do !!!
I've got 260 images to do !!!
Hi rainonthewindow,
Thanks for letting us know that you encountered this issue again this morning. We have just made another adjustment intended to alleviate this behavior and expect that you will be able to upload your images successfully at this time. Our technical team is still seeking a permanent solution to ensure this does not happen again.
-Mike
Thanks for letting us know that you encountered this issue again this morning. We have just made another adjustment intended to alleviate this behavior and expect that you will be able to upload your images successfully at this time. Our technical team is still seeking a permanent solution to ensure this does not happen again.
-Mike
Uploader is not working for me now either.
I am lucky if it is loading one picture at a time.
I am lucky if it is loading one picture at a time.
Hi trinkets,
Thanks for letting us know. We did have encounter about technical hiccup with our image uploading service this morning which was most likely responsible for the issue you described. Our image uploading service should be stable once again at this time so we expect that you should be able to upload your images successfully again at this time.
Although we are still seeking a permanent solution that will prevent this from occurring moving forward, we have put some additional measures in place to help us keep the issue from having a noticeable impact.
-Mike
Thanks for letting us know. We did have encounter about technical hiccup with our image uploading service this morning which was most likely responsible for the issue you described. Our image uploading service should be stable once again at this time so we expect that you should be able to upload your images successfully again at this time.
Although we are still seeking a permanent solution that will prevent this from occurring moving forward, we have put some additional measures in place to help us keep the issue from having a noticeable impact.
-Mike
I'm having horrible problems uploading photos. I also keep getting error messages. This has been going on for days. If it doesn't get fixed I will end my subscription. Really bad time of year for this to be happening.
Please don't wait for answers here file a Support Ticket
Thanks but I did and they told me they were not aware of this problem and it must be me. I referred them to this string. Hopefully they will read it and the other one similar to see it isn't just me
Hi anniroc,
I'm sorry to hear that you have been encountering difficulties when uploading images over the past few days. Although the behavior you have described sounds very similar to what those who have been impacted by this issue have experienced, I am not currently certain if you are being impacted by this specific issue based on the timing of your reports.
We did see a few errors related to this issue at around 12 PM PST today and we were able to quickly alleviate the errors so, if you were indeed being impacted by this issue, I expect that you will be able to upload images successfully once again at this time.
If you continue to encounter the same behavior moving forward, please reply to the message I just sent you through the support case you had opened on this subject and I will be happy to continue working with you on this.
-Mike
I'm sorry to hear that you have been encountering difficulties when uploading images over the past few days. Although the behavior you have described sounds very similar to what those who have been impacted by this issue have experienced, I am not currently certain if you are being impacted by this specific issue based on the timing of your reports.
We did see a few errors related to this issue at around 12 PM PST today and we were able to quickly alleviate the errors so, if you were indeed being impacted by this issue, I expect that you will be able to upload images successfully once again at this time.
If you continue to encounter the same behavior moving forward, please reply to the message I just sent you through the support case you had opened on this subject and I will be happy to continue working with you on this.
-Mike
Well,same image uploading problems here. Have filed support and followed all their instructions. Sadly my computer is so messed up now after their suggestions I may have to take it in the shop. Comne on auctiva, at least be straight with us. We can all now see its on your end. Very frustrated and you just blew the biggest week of the year for me on ebay. Wow!
Filed support case on this, did all their suggestions, still nothing and no reply to support ticket in more than 12 hours here. I am devistated by the lack of customer service here after all the many years I have been using this site.
Dear myvintagestuff,
I'm sorry to hear that you have been encountering image upload difficulties as well.
Similar to the last user who contributed to this thread, although it sounds like you have been impacted by this image uploading issue, our image uploading service appears to have been stable around the times you reported this so I cannot link the errors you received to this issue definitely at this point.
We did see a few more errors related to this issue at around 7:40 AM PST today and we were able to quickly alleviate the errors so, if you were indeed being impacted by this issue, I expect that you will be able to upload images successfully once again at this time.
If you continue to encounter the same behavior moving forward, please reply to the message I just sent you through the support case you had opened on this subject and I will be happy to continue working with you on this.
-Mike
I'm sorry to hear that you have been encountering image upload difficulties as well.
Similar to the last user who contributed to this thread, although it sounds like you have been impacted by this image uploading issue, our image uploading service appears to have been stable around the times you reported this so I cannot link the errors you received to this issue definitely at this point.
We did see a few more errors related to this issue at around 7:40 AM PST today and we were able to quickly alleviate the errors so, if you were indeed being impacted by this issue, I expect that you will be able to upload images successfully once again at this time.
If you continue to encounter the same behavior moving forward, please reply to the message I just sent you through the support case you had opened on this subject and I will be happy to continue working with you on this.
-Mike
Dear Auctiva Responder,
In response to your comments to me and to others, please understand that we are trying to up load photos at different times of the day. Just because you find a problem at a particular time of day and fix it doesn't help us. Clearly you are not fixing the problem. I just tried to upload several photos on 3 seperate browers. I am at my wits end. You are causing me to not be able to do my listing as I have always done.
Please stop responding to us with your "rote" response. It is very clear to me and to others that you are not understanding that this is Auctiva's problem not ours. If this isn't fixed in the next day, then I am cancelling my subscription. Clearly this issue has been going on for quite some time. Time enough for you to first recognize it is you and second to fix it.
I am losing precious time and therefore business.
In response to your comments to me and to others, please understand that we are trying to up load photos at different times of the day. Just because you find a problem at a particular time of day and fix it doesn't help us. Clearly you are not fixing the problem. I just tried to upload several photos on 3 seperate browers. I am at my wits end. You are causing me to not be able to do my listing as I have always done.
Please stop responding to us with your "rote" response. It is very clear to me and to others that you are not understanding that this is Auctiva's problem not ours. If this isn't fixed in the next day, then I am cancelling my subscription. Clearly this issue has been going on for quite some time. Time enough for you to first recognize it is you and second to fix it.
I am losing precious time and therefore business.