just started loading and the first one didn't come through. trying again.
next listing one of the images again doesn't upload. have to start over so that the order is right.. what is going on?
Hi Community,
Thank you for keeping us apprised of the difficulties you are encountering when uploading your images. Our technical team is still investigating these uploading errors and will put a permanent solution in place as soon as possible, but I am still uncertain when we may be able to fully resolve the issue causing these errors.
The monitoring we have put in place to recognize when these errors are occurring and quickly resolve them definitely seems to have helped, but we understand that some users are still encountering difficulties of this nature at various times.
I will continue to update this thread as any additional information regarding this issue becomes available. We apologize for the continue difficulties and appreciate your patience as we work to address this issue.
-Mike
Thank you for keeping us apprised of the difficulties you are encountering when uploading your images. Our technical team is still investigating these uploading errors and will put a permanent solution in place as soon as possible, but I am still uncertain when we may be able to fully resolve the issue causing these errors.
The monitoring we have put in place to recognize when these errors are occurring and quickly resolve them definitely seems to have helped, but we understand that some users are still encountering difficulties of this nature at various times.
I will continue to update this thread as any additional information regarding this issue becomes available. We apologize for the continue difficulties and appreciate your patience as we work to address this issue.
-Mike
Thank you.
It was better but tonight the problem seems to have reared its ugly head once more
I can confirm that uploads had trouble from 5:00pmEST time to ;past 7:00PM EST time Saturday 12/15
I can also confirm that all I did when the message about an Upload problem came up I went to the screen and clicked Upload again. It picked up from where it had left off. So time consuming yes but at least continuing was easy enough
I can also confirm that all I did when the message about an Upload problem came up I went to the screen and clicked Upload again. It picked up from where it had left off. So time consuming yes but at least continuing was easy enough
quote:Originally posted by Calm Like A Bomb:
It was better but tonight the problem seems to have reared its ugly head once more
SAME FOR ME. Does Auctiva still has Costumer Support?
Hi Community,
Thanks for continuing to keep us posting on the image uploading difficulties you are experiencing. As some recent contributors to this thread have noted, some additional uploading errors of this nature arose this weekend and we were able to make some adjustments to alleviate the errors.
Our technical team is still investigating the cause of these errors and we will put a solution in place to prevent errors of this nature from occurring on occasion, but I am still uncertain when we may be able to do so at this point.
I will continue to update this thread as any additional information regarding this issue becomes available.
-Mike
Thanks for continuing to keep us posting on the image uploading difficulties you are experiencing. As some recent contributors to this thread have noted, some additional uploading errors of this nature arose this weekend and we were able to make some adjustments to alleviate the errors.
Our technical team is still investigating the cause of these errors and we will put a solution in place to prevent errors of this nature from occurring on occasion, but I am still uncertain when we may be able to do so at this point.
I will continue to update this thread as any additional information regarding this issue becomes available.
-Mike
Image Failures here also 12/18/12
I'm having this issue today. I can't upload and half the time I can't even search my Auctiva images. I keep getting:
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
Please don't tell me to clear cache/cookies, because that's always the first thing I try!
An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.
Please don't tell me to clear cache/cookies, because that's always the first thing I try!
i had a simlar problem and it cleared up after a bit
Its back. First image starts to upload, gets to 22kb and stops.
Most frustrating
Most frustrating
Does regular support work on a Saturday? I just went to upgrade to the top plan to get live support and it said I had to speak to customer service, however they are only available Sunday to Friday.
All I can tell you is that they "advertise" 24/7 customer support.
Also, if I remember reading correctly the upgraded plan only allows 2 phone call per month.
You should double check that in case it has changed or in case I am remembering incorrectly.
Also, if I remember reading correctly the upgraded plan only allows 2 phone call per month.
You should double check that in case it has changed or in case I am remembering incorrectly.
Yep....trinkets is right again.
Here is cut paste of relevant part:
Expert help just a click away
Trained, courteous experts
Available 24x7
Access help by phone, chat or email
Just found it as I had thought before of possible upgrade when in emergency mode...but 2 calls month, for me I may need 4 in one month and then not need again for months and months...as when it rains it pours for me.
Anyone else had experience using their 24-7, 2 a month, if so please share you experience with us so we will know if we should upgrade for this service.
Thanks all for your guidance.
Here is cut paste of relevant part:
Expert help just a click away
Trained, courteous experts
Available 24x7
Access help by phone, chat or email
Just found it as I had thought before of possible upgrade when in emergency mode...but 2 calls month, for me I may need 4 in one month and then not need again for months and months...as when it rains it pours for me.
Anyone else had experience using their 24-7, 2 a month, if so please share you experience with us so we will know if we should upgrade for this service.
Thanks all for your guidance.
not to rain on anyones parade but being able to speak with the person on the phone who is the same person who responds in writing to us is probably a waste of money. we will see if anyone has had the opportunity to use the service. I hope I am mistaken.
Calm Like a Bomb....have you written support to ask about the 24-7 support and 2 calls a month, etc. If not you may want to do that. I know..sounds crazy to write support to ask about support? 
If you do please let us know what they say.
Ed, I really figured that.... but guess my hope would be since we pay (if any of us do this)...that phone support would be more knowledgeable or helpful than other...as getting 2 calls a month if you get a rep that is not so hot would not be so hot! As you really could make 3 or 4 on same subject within a day if they are not up to speed.
I am hoping someone who HAS used this will come forward with their experience on this. I know I have read on forums in past that a couple of people upgraded so hopefully they will come on and respond.
IF no one steps forward...maybe a new thread would ignite some interest as with subject being what it is, if they are not having same problem they may just ignore post so would not read this far down. If no response tomorrow, I may just start new thread asking about it (if I remember).
If you do please let us know what they say. Ed, I really figured that.... but guess my hope would be since we pay (if any of us do this)...that phone support would be more knowledgeable or helpful than other...as getting 2 calls a month if you get a rep that is not so hot would not be so hot! As you really could make 3 or 4 on same subject within a day if they are not up to speed.
I am hoping someone who HAS used this will come forward with their experience on this. I know I have read on forums in past that a couple of people upgraded so hopefully they will come on and respond.
IF no one steps forward...maybe a new thread would ignite some interest as with subject being what it is, if they are not having same problem they may just ignore post so would not read this far down. If no response tomorrow, I may just start new thread asking about it (if I remember).
Hi Calm Like A Bomb,
I'm sorry to hear about the image uploading difficulties you encountered over the weekend. I was able to locate your support case and noticed that you closed it before we had a chance to respond to it so I am hopeful that means you are now able to upload images successfully once again.
We are still seeing behavior of this nature on occasion and our technical team is working to prevent these occurrences, but all I can really recommend if you encounter something like this again for now is to try again and see if you get a different result.
If you were to upgrade your account to include Live Support, you would be able to contact us via phone or live chat between the hours of 9 AM and 6 PM PST, Sunday through Friday. Although Live Support is only available during these hours, we still have representatives available to respond to written cases like the one you filed around the clock.
Even though our description of the Live Support options indicates phone support is limited to 2 calls of up to 30 minutes in length per month, we generally only enforce that subscription when we feel the system is being abused. I don't foresee it being problematic if you need to call in 3 or 4 times during a given month in general, as long as the calls are not excessive in length.
I hope this helps!
-Mike
I'm sorry to hear about the image uploading difficulties you encountered over the weekend. I was able to locate your support case and noticed that you closed it before we had a chance to respond to it so I am hopeful that means you are now able to upload images successfully once again.
We are still seeing behavior of this nature on occasion and our technical team is working to prevent these occurrences, but all I can really recommend if you encounter something like this again for now is to try again and see if you get a different result.
If you were to upgrade your account to include Live Support, you would be able to contact us via phone or live chat between the hours of 9 AM and 6 PM PST, Sunday through Friday. Although Live Support is only available during these hours, we still have representatives available to respond to written cases like the one you filed around the clock.
Even though our description of the Live Support options indicates phone support is limited to 2 calls of up to 30 minutes in length per month, we generally only enforce that subscription when we feel the system is being abused. I don't foresee it being problematic if you need to call in 3 or 4 times during a given month in general, as long as the calls are not excessive in length.
I hope this helps!
-Mike
When I reach Auctiva image selection, the pop up page keeps running in to error. That means I can not choose the photos for the item being listed. My entire auctiva image managing does not load either, runs in to error.... Auctiva support seems to be still sleeping as well.
This happened 2 weeks ago as well and took them 2 full days to resolve. Is anyone else having these problems?
it only seems to happen to one of my auctiva accounts. Not sure why I am singled out.
This happened 2 weeks ago as well and took them 2 full days to resolve. Is anyone else having these problems?
it only seems to happen to one of my auctiva accounts. Not sure why I am singled out.
Hi bluebirds15,
Thanks for helping to bring this issue to our attention. We are aware of the issue that is preventing you from being able to load the Select Images page at the moment and our technical team is currently working to resolve the problem as soon as possible.
I am unable to provided a specific estimate of when the issue will be resolved at the moment, but I will update you through this thread as soon as the issue has been addressed or I can get an estimate of when we will have a solution in place.
We apologize for any inconveniences this issue may be causing.
-Mike
Thanks for helping to bring this issue to our attention. We are aware of the issue that is preventing you from being able to load the Select Images page at the moment and our technical team is currently working to resolve the problem as soon as possible.
I am unable to provided a specific estimate of when the issue will be resolved at the moment, but I will update you through this thread as soon as the issue has been addressed or I can get an estimate of when we will have a solution in place.
We apologize for any inconveniences this issue may be causing.
-Mike