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Hi bluebirds15 (& ed neff),

I just received an update on this issue from our technical team and we believe the issue which was causing you to be unable to access the Select Images page is now fully resolved, so I am hopeful that you will be able to add images to your listings once again at this time.

Although we only saw errors of this nature with respect to a subset of accounts in our system, I cannot rule out the possibility that any given account could have been impacted by this issue.

I ended up posting an announcement about this issue on the following thread of the News section of our forum as well and have posted a similar update there: https://community.auctiva.com/e...1020411/m/1687067726

If you encounter any further errors of this nature moving forward, please don't hesitate to let us know through the open support case you filed on the subject earlier this morning.

-Mike
Last edited by auctivamiked
I am having the same issue....it is not letting me choose photos. Listings I do from eBay are effortless and easy, Auctiva listings have been getting very troublesome.

Between slow processing of listings, recurring uploading issues, mysterious changing fonts, disappearing/reappearing images, item specific bugs, and the fact that eBay lets you upload many photos for free now.....I am beginning to wonder why I use Auctiva.
Hi bluebirds15 & jmsswr,

We have spent a good deal of time today looking into the source of these errors which are occurring in some accounts and we are planning on making some adjustments tonight which we hope will lead to some improvement in this area.

Although I am still uncertain when we will be able to get this issue resolved completely, I will keep you posted on any additional information becomes available through this thread and any support cases you may have filed on the topic.

We apologize for the continued difficulties.

-Mike
PROBLEM STILL EXIST
quote:
Originally posted by Auctiva Mike D.:
Hi bluebirds15 & jmsswr,

We have spent a good deal of time today looking into the source of these errors which are occurring in some accounts and we are planning on making some adjustments tonight which we hope will lead to some improvement in this area.

Although I am still uncertain when we will be able to get this issue resolved completely, I will keep you posted on any additional information becomes available through this thread and any support cases you may have filed on the topic.

We apologize for the continued difficulties.

-Mike
Hi bluebirds15,

Thanks for letting us know that you have continued to encounter similar behavior since the changes we made on Friday to improve performance in this area. I received the similar message you sent in through your open support case on the topic and our engineering team is currently looking into your situation further.

I will follow up with you through your support case as additional information becomes available. We apologize for the continued difficulties.

-Mike
Tonight I cannot list because of this error:

"We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# f620cfbb-e910-4c1c-9d6d-a29d9aa5f0c0. Thank you."

Sunday my listings kept getting hung up in "processing".....some of them taking 5 minutes to post.

Last week it was image uploading problems.

Not to mention, the "item specific" bugs.

Auctiva used to make listing on eBay easier, and free pictures......now listing with Auctiva has become more troublesome than listing directly from eBay, and eBay has free pictures.........what are the advantages of Auctiva now?????

I cannot seem to find any advantages of using Auctiva to list anymore......
Dear bluebirds15,

Thanks for letting us know that you have started to encounter this behavior again. I was able to reproduce this issue in your account a moment ago and have made our technical team aware that you have started to encounter errors of this nature once again.

Although we had previously done some work intended to minimize errors of this nature and things appear to have improved considerably since then, we will be making some additional changes during our maintenance period scheduled for this Thursday night which we hope will fully resolve the issue.

I was able to locate the support case you filed on this subject and will contact you again through that case as any additional information becomes available. We apologize for the continued difficulties.

-Mike
Thanks for the reply, but I don't think it is reasonable to expect customers to wait until Thursday to see if you can fix it. We are being charged for this service. I can't take an unplanned vacation every time auctiva is down, many of us rely on ebay to make a living
quote:
Originally posted by Auctiva Mike D.:
Dear bluebirds15,

Thanks for letting us know that you have started to encounter this behavior again. I was able to reproduce this issue in your account a moment ago and have made our technical team aware that you have started to encounter errors of this nature once again.

Although we had previously done some work intended to minimize errors of this nature and things appear to have improved considerably since then, we will be making some additional changes during our maintenance period scheduled for this Thursday night which we hope will fully resolve the issue.

I was able to locate the support case you filed on this subject and will contact you again through that case as any additional information becomes available. We apologize for the continued difficulties.

-Mike
Hi bluebirds15 (& Community),

I am pleased to report that we were able to complete the additional work I had mentioned previously during our planned maintenance period last night. As a result, we are hopeful that you will not encounter any more errors of this nature when selecting images for your listings moving forward.

If you encounter any further errors of this nature, please let us know through your open support case on the subject and we will look into the situation further. I already replied to your support case earlier, but was inclined to update this thread as well in case anyone else who has been encountering errors of this nature has been following along.

Thanks again for keeping us apprised of the behavior you have been encountering, and for bearing with us as we have been working to get the issue resolved.

-Mike
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