might we know if this is site wide or user specific
thanks
Hi bluebirds15 (& ed neff),
I just received an update on this issue from our technical team and we believe the issue which was causing you to be unable to access the Select Images page is now fully resolved, so I am hopeful that you will be able to add images to your listings once again at this time.
Although we only saw errors of this nature with respect to a subset of accounts in our system, I cannot rule out the possibility that any given account could have been impacted by this issue.
I ended up posting an announcement about this issue on the following thread of the News section of our forum as well and have posted a similar update there: https://community.auctiva.com/e...1020411/m/1687067726
If you encounter any further errors of this nature moving forward, please don't hesitate to let us know through the open support case you filed on the subject earlier this morning.
-Mike
I just received an update on this issue from our technical team and we believe the issue which was causing you to be unable to access the Select Images page is now fully resolved, so I am hopeful that you will be able to add images to your listings once again at this time.
Although we only saw errors of this nature with respect to a subset of accounts in our system, I cannot rule out the possibility that any given account could have been impacted by this issue.
I ended up posting an announcement about this issue on the following thread of the News section of our forum as well and have posted a similar update there: https://community.auctiva.com/e...1020411/m/1687067726
If you encounter any further errors of this nature moving forward, please don't hesitate to let us know through the open support case you filed on the subject earlier this morning.
-Mike
Hi Mike
it seems the problem is back, I can not choose photos again. This is the 3rd time in as many weeks this has happened, and it took over 24 hours to fix last time.....
it seems the problem is back, I can not choose photos again. This is the 3rd time in as many weeks this has happened, and it took over 24 hours to fix last time.....
Hi bluebirds15,
I'm sorry to hear you have started to encounter errors of this nature again. Our technical team is looking into the issue and we will have it resolved as soon as possible.
-Mike
I'm sorry to hear you have started to encounter errors of this nature again. Our technical team is looking into the issue and we will have it resolved as soon as possible.
-Mike
Anyone else having this issue. It is not letting me choose photos on the listing page, page always runs in error?
This is happening to me on and off for the last few months and have not heard back at all from the "24/7" support of auctiva
This is happening to me on and off for the last few months and have not heard back at all from the "24/7" support of auctiva
I am having the same issue....it is not letting me choose photos. Listings I do from eBay are effortless and easy, Auctiva listings have been getting very troublesome.
Between slow processing of listings, recurring uploading issues, mysterious changing fonts, disappearing/reappearing images, item specific bugs, and the fact that eBay lets you upload many photos for free now.....I am beginning to wonder why I use Auctiva.
Between slow processing of listings, recurring uploading issues, mysterious changing fonts, disappearing/reappearing images, item specific bugs, and the fact that eBay lets you upload many photos for free now.....I am beginning to wonder why I use Auctiva.
Add to that the Auctiva doesn't even answer your complaints makes this all one wonderful experience. I still can't choose any photos on listings
Hi bluebirds15 & jmsswr,
We have spent a good deal of time today looking into the source of these errors which are occurring in some accounts and we are planning on making some adjustments tonight which we hope will lead to some improvement in this area.
Although I am still uncertain when we will be able to get this issue resolved completely, I will keep you posted on any additional information becomes available through this thread and any support cases you may have filed on the topic.
We apologize for the continued difficulties.
-Mike
We have spent a good deal of time today looking into the source of these errors which are occurring in some accounts and we are planning on making some adjustments tonight which we hope will lead to some improvement in this area.
Although I am still uncertain when we will be able to get this issue resolved completely, I will keep you posted on any additional information becomes available through this thread and any support cases you may have filed on the topic.
We apologize for the continued difficulties.
-Mike
PROBLEM STILL EXIST
quote:Originally posted by Auctiva Mike D.:
Hi bluebirds15 & jmsswr,
We have spent a good deal of time today looking into the source of these errors which are occurring in some accounts and we are planning on making some adjustments tonight which we hope will lead to some improvement in this area.
Although I am still uncertain when we will be able to get this issue resolved completely, I will keep you posted on any additional information becomes available through this thread and any support cases you may have filed on the topic.
We apologize for the continued difficulties.
-Mike
Problem still exists. It's been 4 days now. It seems that as soon as I choose on the image selection page to default to not show images in active listings, the system goes besirk. The picture selection freezes and site does not load any pictures from that point on. Absurd.
Another day has passed and still no response. And to think I am paying $40 a month for this service.
I wish I could get away with such customer service in my business.
I wish I could get away with such customer service in my business.
first thing I would do is change my monthly bill and than ask for a refund
the Commence stores on the "other side" of AUctiva get special treatment in that Auctiva does little bits of custom code for them, if they ask. Also sometimes they are given access to the developers and other "tweaks" are done.
the Commence stores on the "other side" of AUctiva get special treatment in that Auctiva does little bits of custom code for them, if they ask. Also sometimes they are given access to the developers and other "tweaks" are done.
Hi bluebirds15,
Thanks for letting us know that you have continued to encounter similar behavior since the changes we made on Friday to improve performance in this area. I received the similar message you sent in through your open support case on the topic and our engineering team is currently looking into your situation further.
I will follow up with you through your support case as additional information becomes available. We apologize for the continued difficulties.
-Mike
Thanks for letting us know that you have continued to encounter similar behavior since the changes we made on Friday to improve performance in this area. I received the similar message you sent in through your open support case on the topic and our engineering team is currently looking into your situation further.
I will follow up with you through your support case as additional information becomes available. We apologize for the continued difficulties.
-Mike
Tonight I cannot list because of this error:
"We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# f620cfbb-e910-4c1c-9d6d-a29d9aa5f0c0. Thank you."
Sunday my listings kept getting hung up in "processing".....some of them taking 5 minutes to post.
Last week it was image uploading problems.
Not to mention, the "item specific" bugs.
Auctiva used to make listing on eBay easier, and free pictures......now listing with Auctiva has become more troublesome than listing directly from eBay, and eBay has free pictures.........what are the advantages of Auctiva now?????
I cannot seem to find any advantages of using Auctiva to list anymore......
"We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# f620cfbb-e910-4c1c-9d6d-a29d9aa5f0c0. Thank you."
Sunday my listings kept getting hung up in "processing".....some of them taking 5 minutes to post.
Last week it was image uploading problems.
Not to mention, the "item specific" bugs.
Auctiva used to make listing on eBay easier, and free pictures......now listing with Auctiva has become more troublesome than listing directly from eBay, and eBay has free pictures.........what are the advantages of Auctiva now?????
I cannot seem to find any advantages of using Auctiva to list anymore......
Yey! the problems are back! The images do not load again on the choose image page on the listing. You would think after 6 months of this problem Auctiva would have solved it, but you are wrong.
As soon as you choose not to include photos in active listings, the images refuse to load. No answer from the 24hr support staff either
As soon as you choose not to include photos in active listings, the images refuse to load. No answer from the 24hr support staff either
Dear bluebirds15,
Thanks for letting us know that you have started to encounter this behavior again. I was able to reproduce this issue in your account a moment ago and have made our technical team aware that you have started to encounter errors of this nature once again.
Although we had previously done some work intended to minimize errors of this nature and things appear to have improved considerably since then, we will be making some additional changes during our maintenance period scheduled for this Thursday night which we hope will fully resolve the issue.
I was able to locate the support case you filed on this subject and will contact you again through that case as any additional information becomes available. We apologize for the continued difficulties.
-Mike
Thanks for letting us know that you have started to encounter this behavior again. I was able to reproduce this issue in your account a moment ago and have made our technical team aware that you have started to encounter errors of this nature once again.
Although we had previously done some work intended to minimize errors of this nature and things appear to have improved considerably since then, we will be making some additional changes during our maintenance period scheduled for this Thursday night which we hope will fully resolve the issue.
I was able to locate the support case you filed on this subject and will contact you again through that case as any additional information becomes available. We apologize for the continued difficulties.
-Mike
Thanks for the reply, but I don't think it is reasonable to expect customers to wait until Thursday to see if you can fix it. We are being charged for this service. I can't take an unplanned vacation every time auctiva is down, many of us rely on ebay to make a living
quote:Originally posted by Auctiva Mike D.:
Dear bluebirds15,
Thanks for letting us know that you have started to encounter this behavior again. I was able to reproduce this issue in your account a moment ago and have made our technical team aware that you have started to encounter errors of this nature once again.
Although we had previously done some work intended to minimize errors of this nature and things appear to have improved considerably since then, we will be making some additional changes during our maintenance period scheduled for this Thursday night which we hope will fully resolve the issue.
I was able to locate the support case you filed on this subject and will contact you again through that case as any additional information becomes available. We apologize for the continued difficulties.
-Mike
It seems to be working again at the moment. Hope this is a permanent fix
It worked for a few hours this morning and as of now is not working again.
Hi bluebirds15 (& Community),
I am pleased to report that we were able to complete the additional work I had mentioned previously during our planned maintenance period last night. As a result, we are hopeful that you will not encounter any more errors of this nature when selecting images for your listings moving forward.
If you encounter any further errors of this nature, please let us know through your open support case on the subject and we will look into the situation further. I already replied to your support case earlier, but was inclined to update this thread as well in case anyone else who has been encountering errors of this nature has been following along.
Thanks again for keeping us apprised of the behavior you have been encountering, and for bearing with us as we have been working to get the issue resolved.
-Mike
I am pleased to report that we were able to complete the additional work I had mentioned previously during our planned maintenance period last night. As a result, we are hopeful that you will not encounter any more errors of this nature when selecting images for your listings moving forward.
If you encounter any further errors of this nature, please let us know through your open support case on the subject and we will look into the situation further. I already replied to your support case earlier, but was inclined to update this thread as well in case anyone else who has been encountering errors of this nature has been following along.
Thanks again for keeping us apprised of the behavior you have been encountering, and for bearing with us as we have been working to get the issue resolved.
-Mike