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International calculated Postage.

M marian100Member
Hi there all! In Profiles I wish to use calculated shipping for International items, located in the Shipping profile. If I select Calculated Shipping under the International options it immaediately defaults back to Will not ship International .... This is insanely frustrating for me and means I have to go back through every listing I list with Auctiva and change it manually. If I forget I have international buyers requesting a postage rate they should be able to automatically see. I sell appx 30% of my items to overseas bidders. I am in Australia if that makes any difference. Can anyone assist me in this... My thanks in advance, Marian.
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A auctivamikedAuctiva Customer Support Manager
Hi Marian,

Thanks for posting your question here. If you choose either "Flat Rate Shipping" or "Calculated Shipping" in the International section in a Shipping Profile without selecting any specific international shipping services, the International selection will revert to "Will Not Ship International" as you have described.

However, you should be able to work around this fairly easily by selecting at least one international shipping service from the International Shipping Services section in your profile after selecting whether you would like to use calculated shipping.

Therefore, as long as you choose at least one international shipping service in your profile in addition to choosing either "Flat Rate Shipping" or "Calculated Shipping"for International, the international shipping details in your profile should remain intact.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike

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