Item Description Toolbar missing

cashgenreadingMember

Item description box is set on HTML and the toolbar at the top - with the Source button to switch back to Standard Mode is not there?

1/31/132:52 AM

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auctivamikedAuctiva Customer Support Manager

Hi Cashgenreading,

Thanks for contributing to our forum. Although there is a compatibility between the older description editor that is available in some accounts and Internet Explorer 10 that can cause behavior very similar to what you have described, I am not aware of any technical issues that would explain why you are seeing this within the newer editor enabled for your account.

I believe this may be a result of a conflict between something on your browser and our software, so the first thing I recommend trying which has the potential to resolve the issue is to clear your browser cache and then restart your browser.

If you continue to encounter the same issue after doing so, please contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option and we will be happy to continue working with you on this.

-Mike

1/31/1311:10 AM

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lakesideaudioMember

I am having similar problem cant fill in Item description box on IE 10 windows 7

3/14/134:16 AM

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lakesideaudioMember

Done that still the same

3/14/134:19 AM

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lakesideaudioMember

easily fixed in the account preferences thanks for your help Auctiva

3/14/138:31 AM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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