java issues and vulnerabilities

Getting same here...EVERY single time you upload photos.

Auctiva--would appreciate some input on the current major issue/crisis with java.

Hi Community,

Thanks for contributing to our forum. The Java expolit that made the news this weekend is on the browser level so, in order to install the recent updates that have been released by Oracle, you will need to install the latest patch for the version of Java you have installed.

If you are still being warned of a Java vulnerability when you attempted to upload images through Auctiva, I recommend updating to the latest version of Java by opening the Java Console on your computer, navigating to the "Update" tab and then clicking "Update Now".

Alternatively, you can install Java by from http://java.com/en/download/manual.jsp and it should automatically overwrite the version of Java you had installed previously.

I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

How can we be sure the latest Java is safe? I disabled Java altogether rather than overwriting with updates. And I'm not sure according to articles on the www that even this latest patch is going to solve the security problems.
I think I'll just use the eBay listing tools since Auctiva can't insure safety with the latest update of Java.

Hi pattycyn,

I am under the impression that the Java vulnerabilities which arose recently were addressed with the release of Java 7 Update 11 so, as far as I know, you should be able to safely use Java at this point provided you have downloaded this latest update.

For example, I am currently running Java 7 Update 11 and I am not being presented with the warnings indicating it may be vulnerable which were being displayed within my Firefox and Chrome browsers when I was running previous versions.

However, if you have come across other information which makes you uncomfortable running Java for the time being and you are using a Windows system, you could always access Auctiva through the Internet Explorer browser instead of Firefox or Chrome.

The Auctiva Uploader does not require Java when used through the Internet Explorer browser, so you should be able to successfully upload images into your account through that browser while Java is disabled.

-Mike

Thanks for that info. I tried doing a listing on Auctiva.com with IE and it worked fine but seems a bit 'jumpy' so now I'm wondering what version of IE should I have for Windows 7. Haven't used it in a while, usually do all updates when advised to. IE Tools says I have IE 9.0.12 ??

Hi pattycyn,

You're very welcome. The version of Internet Explorer you are using is the latest version so the "jumpiness" you have noticed does not seem to be a product of using an outdated version of that browser.

I am uncertain what may be causing you to experience different behavior in this regard than when you were using the Firefox browser, but you may want to try clearing your browser cache and restoring your Advanced Settings to see if that makes a difference.

This can be done via the following process from within Internet Explorer 9.0:

1) Clear your cache: In order to clear your cache in your Internet Explorer web browser, please select "Internet Options" from the "Tools" menu (has an icon that looks like a gear and it in the upper right corner) within Internet Explorer.

Then, under the "General" tab, click the "Delete" button in the "Browsing History" section. On the ensuing pop up window, make sure "Temporary Internet Files" and "Cookies" are selected and click the "Delete" button below.

2) Restore your Advanced Settings: Select "Internet Options" from the "Tools" menu and click the "Advanced" tab. Then, click the "Restore Advanced Settings" button, followed by "Apply" then "OK"

After making these adjustments, close your Internet Explorer web browser and re-open it for the new settings to take effect.

If you continue to encounter the same behavior after trying these measures, please feel free to file a support request from under the “Help” tab within your account and we will be happy to continue working with you on this.

-Mike

Thank You Mike.
MUCH smoother!
Your instructions were very clear! Thanks for that!

It's back. Not sure if the outage caused something, but I really don't feel like doing the upgrades again. I run both 32 bit and 64 bit.

The upgrades both took a while on my computer.

Anyway, we are getting the java warning again when trying to upload pics.

Same here!

Yes, agree it taking awhile to figure out and then do...and on more than one computer a hassle.

itsjustme & lookandbuyme,

Someone should have asked this but since they didn 't.......
Are you having java issues with anything else or while using any other site?? Or is this issue specific to just Auctiva's uploader??

Can you upload on eBay with no problem??

I just went to ebay to upload picture there just to see if they were having issues.

No issue there..uploaded super fast, no warning from Java?

Leads me to believe this is auctiva issue.

Please respond??? Why are we not having issues on other sites, just auctiva???

trinkets and lookandbuyme--not everyone uses java. i have always felt that its old and arcane. it has a lot of users cuz it and oracle have been around a long time.

it always has issues and vulnerabilities and there are other ways to get photos. my other sites don't use java.

all that said, i can't be fooling with upgrades that are not as easy as click on this and tell it where to load.

so since i just did this (even though i knew this was just a band aid) i resent having to do it again.

so back to auctiva--why are we getting this message again?

Thanks for that info....question...if we use foxfire what are other choices? Or is that up to us? Or is it up to Auctiva so choose who we do this from? (again, my lack of techie knowledge coming out)

I do not want to go back to IE, as left that at recommendation of Auctiva to begin with...so going back not a great option.

Hopefully we will get some answers before weekend, so we can function using one browser.

Hi Community,

Thanks for pointing out this change. I just had a chance to review this situation and I am now also seeing a message indicating that Java Platform SE 7 U11 (the latest version) is known to be vulnerable within Firefox, so it appears that a vulnerability with this version has been discovered since it was released earlier this week.

The following page of the Mozilla website contains some additional information contains some additional detail regarding why this plug-in has been blocked:

https://addons.mozilla.org/en-US/firefox/blocked/p182

Although I am not seeing any similar warnings within the Chrome browser, for which the Auctiva Uploader also relies on Java, I personally feel that fact that Mozilla has flagged the latest version of Java as vulnerable is reason enough to be concerned.

As I mentioned earlier in this thread, the Auctiva Uploader does not rely on Java when used through the Internet Explorer so, if you are using a Windows machine, you could potentially disable Java and continue using the Auctiva Uploader by switching to the Internet Explorer browser.

Another option is to use the Basic HTML Uploader instead of the default Auctiva Uploader, but that uploader requires selecting each image from your computer individually and may be cumbersome to use when working with a large number of images.

If you would like to configure your account to use the Basic HTML Uploader when you are uploading from the lister page, just mouse over the “My Account” tab, select the “Acct Preferences” option under “Settings”, check the box next to “Use HTML Uploader on One-Page Lister” and then click the “Update Account Preferences” button below.

I assume that Java will be working to come out with a new update to address any vulnerabilities that remain and hopefully it will be made available soon.

-Mike

Question...are all auctiva users using foxfire seeing this warning when loading pictures? Or just some?

Seems if this were totally Java issue that ALL users would be having issue. Seem more would be asking on forums about it or am I missng something here ?

IF you are NOT having issue, please post as I am quite confused why some are and others may not be....but as previouly stated I am far from a a techie person.

Just a thought??

I'm having same annoying problem with Java vulnerability warning when I try to upload pic in Auctiva. I'm using Firefox. I searched info in Firefox & decided to completely disable JAVA add on. There's a link to a warning from Homeland Security regarding JAVA's security holes. Scary stuff. I guess I will try using IE although I don't want to use it. When will this problem get fixed & how will we know it's safe to use Auctiva in Firefox again. This is a pain.

So, I just opened Auctiva in IE to work on more listings & when I tried to upload pictures it says:
The ActiveX uploader control has not been installed:
Please click on this link to install or update the ActiveX uploader from the image uploader page.
Is this legit? Do you use ActiveX to upload in IE?
I don't know what to trust. I'm not a computer person. Ugh.

I'm using FireFox but its version 14.0.1. as i've said I';m slow to chnage. I have had no issues with java