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Hi there, I have had 19 listing items in eBay, and just signed up Auctiva today. After I logged in the Auctiva account and used "Scrolling Gallery" feature, then I can only found 10 of my item from eBay search. 9 items lost from eBay search which are now showing in my Auctiva account under the store tab, but under my eBay account I still can see all the 10 items as selling. Just can not find my item by search the item title or by my ebay user id.

PS: I did not use the Auctiva list my item, the items were listed through eBay, but now can not search some of them from eBay title or by user id, but can be found by item id.

Anyone can help please. thanks!
Original Post
Hi deal4you,

Welcome to Auctiva!

What you have described happens occasionally when new users sign up because, when a new listing is posted to eBay or an existing listing is revised, eBay will sometimes keep them out of search results for a few hours in order to review them and make sure there was no fraud involved.

If you would like to learn more about this process, you can read eBay's help page on the subject by clicking the following link: http://pages.ebay.com/help/sell/find_listing.html

Your listings will automatically show up in search results once again once eBay is finished reviewing them as part of this process so no action should be required on your part to resolve this issue.

I hope this clears things up. If you need any further assistance with your account, please feel free to contact our customer support team by clicking the “Help” tab within your account and then clicking the “File a Support Request” button on the ensuing page.

-Mike

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